FandangoReviews of fandango.com

I have been a Fandango customer for years. I have bought plenty of tickets with Fandango and purchased dozens of movies on my Fandango at Home account. Yesterday, I purchased a movie for $5.00. I have the purchase comfimation email. My purchase was cancelled AFTER I paid the total and I recieved a purchase cancellation notice. NOW, the movie is $19.99 to purchase. I stayed on hold with the Fandango at Home Customer Support line and they were entirely unwilling to resolve the issue. So in other words I bought a movie that they had listed for $5, I paid for it, it got cancelled. Now the movie is $20 and they have no interest in resolving the issue. Been a customer for years, I won't be much longer.

Do not recommend using. On 6/13 I purchased tickets for my niece and her friends so I could send them to her phone for the 4:25p showing. I dropped them off at the show and they called a couple minutes later because after entering the attendant printed and scanned their tickets, then asked for ID and denied entry because they were under 18. I returned thinking they just need approval for entry, as we were unaware of the policy of R movies requiring an adult view the movie with them. I was told I could receive a refund through fandango as the tickets were purchased there. I went to my car to do the refund on app but was unable because the attendant had already scanned the printed ticket as if they had entered. I submitted an online claim, submitted at 4:27p from my car in the parking lot, which as of today fandango is denying because it was not submitted prior to showtime. Two minutes. They weren’t able to see the show and they are refusing to refund my $24. Just ridiculous. Will never utilize again this service again after this experience.

20 minutes to buy a movie ticket using my phone after I gave blood to get a free movie ticket and then it doesn't even cover the whole price. $5 to be advertised by a Fandango to death.

Needed to get a ticket that I was charged for, but got lost. Help page recommended I send an email. No response. No phone number was given, so I got it from Google. I was on the phone for 30 minutes trying to get my ticket. CS rep was hard to understand, and she asked many questions. Big runaround. It should not be this complicated to buy movie tickets! Never again!

Lots of Dolby Atmos and Dolby Vision content but absolutely no support for projectors. You can buy a $5,000 projector with Google TV on it, and you'll get only SD quality from the pathetic Fandango At Home app. I've written support numerous times. This was their latest answer to my question about why the company won't support projector apps. Projector sales are soaring! "Thank you for reaching out to Fandango at Home Customer Service! We apologize for any inconvenience and are happy to help! Fandango at Home is a digital streaming and purchase platform. It’s designed for: • Buying or renting movies and TV shows • Streaming content • Managing a personal library Should you have any other questions or concerns, please don't hesitate to reach back out!" Wrote them again and got no answer. Calling them out for lousy service! One star until the projector app issue gets fixed.

It's ridiculous to have to go on your phone to purchase a show or movie & then return to the TV app to watch the purchased item, only then to discover that once you do so, the purchased program does not play on the TV, leaving you to have to "mirror" or "caste" onto your TV from your phone, which puts the a time delay between the audio & video, making it look like you're watching some Asian overdubbed Godzillas flick. I deleted the app from my TV & phone.

I purchased tickets through Fandango for a 3:00 PM Sunday showing of Obsession at Santa Cruz Cinema. My bank account was charged immediately, but Fandango completely failed to send a confirmation email or digital tickets. Because of their system glitch, I had to spend 45 minutes stranded outside the theater dealing with the headache. Luckily, the local theater staff was incredibly nice and went out of their way to dig through their internal payment history to finally let me in. Fandango’s platform took my money but completely failed to deliver the product. Extremely disappointing service make sure you double-check your inbox before heading to the theater, or better yet, just buy your tickets directly from the theater instead.

This company is scum - NEVER BUY FROM THEM! I navigated to my local theatre page and clicked the movie I wanted to watch. I purchased tickets and then showed up to the theatre. They then told me the tickets were for another theatre, one that was over an hour away from me. Their website is designed to intentionally obfuscate and make it look like there are times available for the selected theatre you picked and the selected movie you picked when in reality it is showing tickets for a multitude of relatively nearby theatres. It was not at all clear to me when I bought the tickets that I was buying them for a theatre over an hour away. When I reached out for a refund and explained, they said no. Absolutely despicable and shouldn't be legally allowed to operate in this manner.