FandangoReviews of fandango.com

I purchased the Beyond Infinity Bundle for Toy Story 5 on June 19th, 2026: a package that included a physical print and a redemption code for a movie ticket, promised to arrive shortly after ordering. The print arrived without issue. The ticket code did not. What followed was nearly two weeks of bureaucratic runaround that no paying customer should ever have to endure. I opened a support ticket with the FanStore, which took almost a week to reply. I called the customer service line, was asked to provide proof of purchase, and was told the matter would be escalated within 3-5 business days (with a promised redemption code). Those days elapsed in silence. When I finally received a response, I was told to contact the FanStore, the very department I had already contacted, and which had not replied. Meanwhile, the customer service line declared my order delivered, apparently confusing the physical print for the missing ticket code and considering the matter closed. I was passed between departments, met with apologies that carried no action, and offered no recourse whatsoever: no discount, no replacement, no acknowledgment of the inconvenience caused. It was only after I explicitly threatened a chargeback and a BBB complaint that I received any meaningful reply. The code eventually arrived but only after I had missed the original viewing I had planned around this purchase. To add insult to injury: when Fandango sends you a customer satisfaction survey, clicking it takes you directly to their website landing page. There is nowhere to leave feedback. The loop is closed before it begins. One can only imagine how many disheartened customers have been silenced by this Fandango used to be a convenient service. I recall their ads where they said that booking a ticket with them was easier than buying at the box office in the 90s and 2000s. In 2026, what I encountered was a company whose departments do not communicate, whose support staff cannot resolve issues they are contacted about, and whose customer satisfaction mechanisms are, at best, decorative. This will be my final purchase with Fandango. Buyer beware. A shame there isn't an option to award zero stars, because Fandango deserves none.

I didn't think the old school cable companies could be out done when it came to bad customer service. I was wrong. Fandango has charged my account for movies I did not rent, been inflexible when they've made mistakes, and been all around just BAD at customer service. I will NEVER use them again and will make sure to warn everyone I know to stay away from using them every chance I get..........and I'm usually laid back and never write reviews........they just pushed me that far.

i didn’t realize i signed up for the membership through them and never canceled it through the free trial and reached out to them to try and get a refund however they refused.

I bought tickets online for scary movie 6and didn't receive my confirmation number or my tickets the cashier told me to call back in two days for my refund so I called back they took my info and took them 2 days for them to find my transaction and told me I was not able to get refund that I should of called them right away for my refund.

I bought tickets. They never emailed them and then tried to tell me it was my fault. Stay away! They steal your money!

Terrible customer service I have all the information on an older gift card including the number the pin number etc etc but I don't have the physical card and they won't send me a new one or refund me there's no way that the credit for $15 could be used twice by two different people if they send it to me

I bought tickets and was charged but did not get a confirmation. I thought that I could use my credit card to collect tickets at the theater, but that did not work when we showed up for the movie so I had to buy additional tickets. The theater cashier told me that they had nothing but complaints about Fandango. Fandango will not refund because I did not request a refund before the movie. I didn’t know I couldn’t get in until it was time for the movie!

Fandango’s website processed my tickets for the wrong date, and customer service treated it like a standard missed refund deadline instead of addressing the actual problem. On June 18, 2026, my wife and I used Fandango to buy four tickets for the next day, June 19, to take our two granddaughters to see Toy Story 5. We both remember selecting June 19. During the purchase process, we went back and forth between showtimes and auditoriums at the theater to find seats that would work for all four of us. At some point, Fandango’s site appears to have reverted the ticket date to June 18. The first sign that something was wrong was later that day, when I received an email asking how we had enjoyed the movie, even though we had intended to go the next day. I contacted customer service right away and explained what happened. I was told the issue would be escalated. Instead, I later received a response saying the refund deadline had passed and pointing me to their refund policy. That completely misses the point. This was not a simple case of changing my mind or missing a refund window. I selected tickets for June 19, and the website processed tickets for June 18 during the checkout process. I am very disappointed with both the website experience and the customer service response. I am requesting a refund, but more importantly, Fandango should take checkout/date errors seriously instead of hiding behind a standard refund policy.