FandangoReviews of fandango.com

Horrible experience. They dont refund any ticket even thou they claim they do. I submitted for tickets for a kids movie small foot and then called them immediately to cancel the whole order, no one not even a supervisor could cancel the order. Don't ever use fandango they are atrocious.

Bought wrong movie. Tried to get refund. Had to join. Then told no refunds after movie starts. No credit nothing.

The Fandango system was buggy, triple billed seats not reserved. But that was not as bad as the experience of speaking with the manager in customer service. I went from disappointed to shocked. I see from other posts I am not alone in my opinion.

Rented movie, would not play asked for rerent they said no. I mean it is a streaming file. $2.99 can lose a customer forever. Losers!

I bought an RPX 3D tickets for Rampage (confirmation 317645969).When I arrived at the movie house, they do not have the RPX 3D version. I got a refund from the theater but I need to be refunded the $3 convenience fee I was charged. When I contacted their customer service via chat online, the response was pretty much "that's too bad, we can't refund the fee because you got a service which is the tickets you purchase" They didn't care that I couldn't use the tickets and that the purchase was defective. Shame on them. I have been a member for so many years and now I am terminating my VIP membership.

"Rip Off" Worst customer service ! if you goggle in your city Fandango you will more than likely get a theater in another city, they will pull money from your account. when call them you will be in phone jail. fandingo yes fandingo , because this is crazy. they will ask you for a return number, but they will never call you back. ref#1061

For the 1st time ever I had to contact CS and I had to wait over an hour to get a live person only to be belittled because I experienced difficulties getting on their site to reset my password. I won't go into the specifics but it has made me less likely to "pay" for inconvenience in the future. I wish I had remembered her name...

Never tried them before, but kinda had to though since I had some discount codes from Safeway Monopoly which I wanted to try out. Even with their "convenient fees", which I find really ridiculously annoying to begin with, the price of a ticket minus the discount drop to $4.50, which is kind of a good bargain for watching a movie in theater these days, with average prices going around $10 to $25. However, I will never EVER buy any more tickets using their services after I am done using all my promo codes. When it works, everything runs smoothly and I get my tickets ready to print in less than 5mn. BUT, once in a while their site will just crash right at the moment I place my order, and then either I get charged twice, or the order do not come through. And don't try to contact support. They are just a bunch of helpless people as you can see in the chat transcript I saved from last conversation I had with them: "Status: Disconnected Julian: Thank you for contacting Fandango Customer Support. My name is Julian. How may I assist you today? Frank sanchez: hi Julian: How may I help you today Frank? Frank sanchez: I was buying a ticket on line and after clicking the "complete my purchase" button, the page is frozen in this mode with nothing happening Julian: I will be happy to assist you with that just give me one moment to pull up your transaction. File attachment upload has started. The file Capture.PNG (154.22KB) was received. Frank sanchez: ok Julian: I see here a successful purchase at 10:48am for the movie Life(2017) for the 11:05am showing. Julian: Are you still there Frank? Frank sanchez: yes Frank sanchez: nope that's not the one I was trying to buy today Frank sanchez: please look the attached screen cap I just sent Frank sanchez: the page is still frozen right at the moment I clicked "complete my purchase" Julian: I need the confirmation number that is listed on that confirmation page. Frank sanchez: I don't wanted to move from there and purchase the same ticken again since I don't wanted to be charged twice Frank sanchez: I can NOT see the confirmation page. Frank sanchez: the page I see right now is frozen right at the moment I clicked "complete my purchase" File attachment upload has started. The file Capture.PNG (154.22KB) was received. Julian: I must forward your request to the appropriate department for further investigation and follow up. You will receive an email response from us once we have more information regarding your request. Frank sanchez: so that's it ? How could I buy this ticket I wanted ? Waiting for an email now may take days... Julian: All I can do is forward this request up to the appropriate department for review. Julian: Is there anything else I can help you with today, Frank? Frank sanchez: nope Julian: Thank you for making Fandango your choice for online movie tickets. Have a great day! Julian has disconnected."