FandangoReviews of fandango.com

They are a FRAUD!! Bought a ticket for my son’s friend and used the “text my ticket” option to send it to him since I didn’t have access to a printer . When he got to the theater, he was having issues pulling. the scan code up, but we had the confirmation number of the order so gave that to them, only to be told this wasn’t “good enough”. So we had to buy another ticket to get this kid into the movie. When i contacted Fandango customer service, they pretty much said “Too bad so sad”. Do NOT use this service! A lot of theaters have their own online buying service instead of going through this third party highway robbery site,, or just go to the box office and buy your tickets directly through them.

I have been using Fandango for a while now and for the first time I have ran into the problem of not being able to receive a refund and I have been a VIP member. I purchased tickets for myself and a family member. I recently just had a baby and it’s hard for me to get a babysitter so I go watch movies with my little one. After picking up my tickets purchasing items at the food stand and heading into the movie to sit down and watch it. I was stopped and advised that I could not take my 8month old baby girl inside with me because of it only being adult time. Didn’t think anything of it because it was still early in the day. I have been trying my hardest for about 3 weeks now to get my money back and have been told multiple time that they are not refunding or exchanging anything to accommodate me for my tickets. I will not once ever purchase from their website again

Got to movie theatre and purchase was not recognized. Refused refund. Suggest you pay on site. Don't use Fandango.

Stay away from this service. Unfortunately my wife has used this service for a while and we decided to purchase tickets for 6 of our teenage kids this Saturday through Fandango. The kids were unable to get into the movie to see the film we had tickets for. The theater wouldn't exchange the tickets for a different movie and told us to contact Fandango. Well, we tried to contact Fandango. But you can't get in touch with anyone from Fandango. On hold 40 minutes and eventually left a call back number. No one ever called back. I called later and was on hold for an hour and gave up. Finally was able to contact them Monday and they will not refund tickets despite having call logs showing we called at least 30 minutes before the movie. Ended up having to eat $60 for this horrible service and pay another $60 to the theater to get my kids into another movie. Like I said, wife uses them and when we go to the movies we typically have 8 kids and 2 adults. That's quite a chunk of change Fandango will be missing out on. So Enjoy that $60 Fandango. It is your last from me.

In buying tickets for a movie, I was redirected to a whole different city at check out. I didn't catch that until I was reviewing my confirmation. I repurchased my tickets and thought a refund would be no problem, BUT I was wring. Apparently there are "policies" if you are not Fandango VIP customer. I couldn't get my original purchase refunded. Why would ANYONE want to be a VIP to some Sicky service? I will dispute these charges with my bank which WILL be reversed and will NEVER buy tickets through Fandango. Please, future guests/customers, avoid this service and save yourself time and frustration.

My movie was cancelled because of a power blackout. I contacted Fandango to get a refund and got a stock negative response about not offering refunds after movie times. They obviously could not be bothered to contact the theater to verify what happened. Normally if I buy a service through a third party in exchange I expect extra service, but in this case I got less. Really not acceptable.

I just finished a conversation with them. They insist their benefit on the printed ticket, which says no refund or exchange after the showtime; while I questioned why they didn't send me the confirmation email as is promised on the ticket, I get the following answer: "How can we prove this? It's your email!" Well, I can't prove it either. Join me if you have the same problem.

Used promo code that my daughter & I worked very hard for to win from radio station. We went online & got 4 tickets (total value $60 @ $15/ticket) for the 11:05 pm showing. I don't know about others, but to me $60 is a lot of money. Unfortunately we got a call from the assisted living facility where my mother lives telling us that she was ill with projectile vomiting. I canceled the tickets right away, but got a message saying that I could not exchange the tickets even though their website states that they offer exchanges/refunds now. Waited over an hr. to be connected to a customer service rep. She basically told me that she couldn't do anything, but would send it to Corporate for review & it could take 3-5 days. Well, I got a denial right away & this was my response back to Fandango. I am very confused & disappointed in the denial. It states that the time frame had passed so refund/exchange could not be processed. As you can see, Katrina's response was at 9:34 pm & our movie was scheduled to start at 11:05 pm so how is it that the showtime had already passed. Also please note that it took over an hr. to get connected to a customer service rep. I was caller #12 at the beginning of the process & it took well over an hr. to get a CSR. This was a special circumstance that we had to take my 85 yr. old mother to the ER due to a bowel obstruction that required emergency surgery. It was NOT planned. Because we have choices in obtaining movie tickets through other. venues as through the theater itself or Atom or Movietickets, we won't be using Fandango from now on. Very disappointed in response & lack of understanding/compassion on the part of Fandango. Be assured that I will use social media to the fullest to inform others of what transpired & not to use Fandango in the future. I had hoped that we could have turned this experience into a story of spectacular customer service, but unfortunately I was wrong. Reading other reviews, it seems Fandango does this routinely to their customers. Shame on you! Response Via Email (Katrina) 08/22/2019 09:34 PM Our Corporate Office has reviewed your request for a refund. After their further investigation into this situation, we are unable to offer a refund or exchange for Fandango credit. We are sorry for any disappointment caused by our inability to grant your request, but when it comes to granting refunds or exchanges we are limited by our ability to process those requests before show time. Since your request was initiated after that window of time had run out, we no longer have that option. Purchase Details The Kitchen (2019) Thursday, Aug. 22, 2019 Showtime: 11:05 pm Aud 13 Seats: G15, G16, G17, G18