FandangoReviews of fandango.com

I am 63 years old and have had lots of experiences with customer service departments. I would have bet anyone everything I own that I would not have found a worse customer service department than AT&T. Until today. I gave these morons every opportunity to fix the problem and they repeatedly failed. I also know why. Every step up the corporate ladder, from customer service rep to Manager, to corporate, they got worse and worse and worse. Truly the addedge here applies, stinks from the head down. I will NEVER use their service again and every time I go to a movie I will try to convince a customer to spread the bad news. If anyone tries to give me a fandango product again, I will throw it back in their face. After that I'm sure they will never use them again either!! I've gotta go now, I have to cancel my fandango account!!!

Their customer service is a joke. My tickets were not available at the time of the movie. I asked for a refund, and they told me it was after the showtime. I couldn't necessarily call them at the time of the movie, since I purchased additional tickets at the theatre when they didn't have the ones from Fandango on record. I wasn't going to miss the movie I'd shown up for. As previous customers before have stated, they WILL NOT refund you, even when it's their service that has not met the obligations of the service they're supposed to provide. This company has stolen $40 from me, and I would never recommend anyone uses them for purchase of movie tickets ever.

DONT USE THESE GUYS! I bought tickets for a saturday show and their system scheduled it for Friday. I went and couldn't get in. I asked Fandango for a refund and they stated its was after the show date and couldn't refund. Screw them!!

They make it SO EASY FOR YOU TO MAKE MISTAKES while you purchase tickets and then, TA- DA... They've got your hard earned money and refuse to give it back to you. Horrible website/company.

Horrible company. I had 2 OneBlood Fandango tickets, and 4 of us were going to the movies. Less than 5 minutes after my purchase, the other 2 in the party texted me they were unable to go anymore, so I called Fandango to cancel the entire purchase but she told me that I the fandango tickets were not able to be changed, that I could only be reimbursed for the tickets I paid on credit. So, we decided to go to the movie just us 2. Only to find out that those tickets had been removed as well. When we called customer service, they said they cannot break up the tickets, it was all or nothing, but that is not what I had been told. They sent a request to Corporate for out loss of 2 tickets and misinformation, and Corporate quickly replied that they were sorry we were disappointed but they would not compensate us.. for their mistake! It's bad enough they can't accommodate change with their tickets, but then they had to steal them?! I would not recommend this company toy enemy!!

Fandango is the worst site and app for buying tickets. It doesn't work 95% of time and the customer support is terrible.

Horrible customer service, will never call you back and you’ll stay on the line for an hour and then you might as well hang up because they won’t help you. DO NOT buy from fandango

Got a $25 card as a gift. Tried to redeem and it stated it was active but with a zero balance. On line chat with Fandango rep said I would need to go to original store where purchased for help. It was a gift, so no clue where that was. They couldn’t tell if it had ever been redeemed. One and only experience with this service. Would never use or recommend them.