FandangoReviews of fandango.com

High drama regarding an acceptable refund that I requested, so simple, RIGHT? I spoke to three different reps. in one weeks time after the requested refund, not one of them documented the phone call, as I found out, and no reference number given to me in order to follow up on the status. Each rep. telling me to send them the information they needed to complete the refund to a specific e-mail. Each time I sent the requested info., I received a reply that the info. could not be processed properly. Fandango preys upon their customers, I'M TALKING ABOUT A 20.00 REFUND PEOPLE, RIDICULOUS!!!! END GAME: NEVER ORDER DIRECTLY FROM FANDANGO, ALWAYS ORDER FROM THE ACTUAL THEATER.

BEWARE! When you "search" on a specific theater.. I.e. SMG Royal Lane, Fandango has apparently paid to show up first and then directs you to a different theater than you requested, which after research, seems to be theaters that are in more need of filling seats. I bought tickets which I thought were Royal Lane - got to the theater and couldn't get tickets to print... sought help and they said you are at the wrong theater... 5 minutes before posted showtime (which is really 20 minutes of previews) and tried to find link on fandango site to refund and by the time I found it and had to find confo#, it was 2 mins past posted show time and of course "no refund"... will NEVER use Fandango again.,

@Fandango Your inability to use common sense regarding refund or exchanges on tickets purchased inadvertently on your predatory mobile app is ridiculous!!! Though your site is useful and often convenient, your popup on the mobile app is conducive to purchase mistakes!!

Two words - "Soulless company." I'd also like to mention that Fandango is owned by Comcast and AT&T, so you should extend your outrage in their direction too. I'm personally going to avoid each of these companies for the rest of my life. I think they are all horrible, and they do NOT care about the customer-they care about money. I hope others will follow suit in giving these companies the cold shoulder.

Fandango's return system for tickets is flawed. When you pay for a purchase with partial Fandango credit and partial your own payment method, if you return that order, it all goes to credit. I tried to call to get money returned to my original payment method and the customer service people had no idea. I asked to speak to a supervisor, and was left on hold forever. Hung up and now will stop using Fandango altogether. I'll even just eat the money I wasted that is now in Fandango credit - if it means I don't have to do business with this company.

PSA: Do not ever purchase a Fandango gift card. If you lose it, there is nothing they will do. Nothing. It is lost. Forever. Whoever finds it gets to use it. Unacceptable. They will not cancel the lost card and reissue a new card. They will not issue you a PIN number so you can use the card number online - I have the card number on the receipt I am holding. Horrible customer service which does not care one bit about it’s customer base. In 2020, this billion dollar company cannot cancel a gift card and issue a new one when it is lost?! Do not buy or use Fandango.

I will not use this site again to purchase movie tickets. My family and I was unable to make the movie d/t a last minute emergency situation. I contacted customer service and I was told there is a strict no refund policy. I am awaiting an email from the cooperate office, however I feel that this is unacceptable customer service! The fandango staff can see that tickets have not been scanned. They can also see that I have purchased tickets in the past and not had issues (this is not a habitual problem, asking for a refund!). I will buy my movie tickets onsite from now on. In do not recommend this site!

Received 100.00 Fandango gift certificate for Christmas. Buyer assumed that since our local theater’s movie times were listed, we’d be able to get use the gift card there. This is the only theater within 40 miles of our house, and no other options are given when our zip is inputted. When I went to purchase tickets through their app, it said the theater won’t sell through Fandango. Live chat made me wait 20 minutes then gave me 30 seconds and while I was typing, disconnected me. I started over. Second chat rep told me to call a number that had been changed as of Jan.1. Finally got through and was told there are no options in our area and they won’t refund card. He said the movie times for nonparticipating theaters are in black, and orange for those who participate. A person looking at their site to get a card would have no possible way of knowing this. Fandango is a scam and should be avoided by all! Get gift cards directly from your theater. They also charge an undisclosed “convenience fee” from every ticket sold!