FandangoReviews of fandango.com

I give 2 stars because I have otherwise always had a good experience with Fandango, but this is making me reconsider if I want to remain a customer. I saw an awesome advertisement to see The Photograph that was buy one, get one free. I read the ad and I proceed to Fandango's website to get all of the terms. The expiration date was 2/14/2020 at 11:59pm. I purchased my tickets on 2/12 around 1pm and the promo did not work. I still ordered my tickets so I didn't end up sitting in front of the screen. I contacted Fandango customer service because I felt they should honor the coupon by refunding the difference. They said it was only open to 500 customers. NOWHERE was that mentioned. Not the Facebook ad, and not the promo terms. Poor customer service. Its also worth mentioning that the customer service rep had no understanding at all. She was very robotic. She also was not attentive as she was ready to cancel my tickets! Please work on that. I have the terms saved as well as the conversation with the rep. Very disappointed.

Terrible. The theater said I should call Fandango because two of the people I bought tickets for were too young to get into the movie. After calling them, they would not refund my money because the movie had already started. They have lost several patrons in my book, because I plan to tell everyone through social media.

tried using this service for the first time last week. User error ended with us not using the tickets we bought. Their exchange/refund policy only lasts up to the show time of the movie you want to see. I inquired the next day about a refund or exchange. It was bubbled up to a higher level and they refused to do anything for me. Felt like a very poor way to earn a customer. They have lost me forever. Seems like most people reviewing them aren't too happy either. Goodbye Fandango

If I could give 0 stars I would. Customer service is useless and incompetent and fandango doesn’t care about its customer at all. I went to see Jumanji with my husband, had to get/pay a sitter for my kids, and the seats we got were awful. They were meant for handicapped customers which we didn’t know when we bought them because it did not specify that on fandango’s site. We immediately walked out of the movie which was starting in 7 minutes. We spoke to a manager who said that fandango would have to be the one to refund us because tickets were purchased with them. The minute I walked out of the theater I tried to call fandango but they were closed so I contacted them through chat. They said they would not refund me because the movie had already started and my ticket was scanned in. I explained that of course it was scanned in because we went in and saw the seats were awful and left. I also told the online representative that I tried speaking to the manager and they couldn’t help and said to contact fandango. So yes, with all said and done, I obviously was contacting them AFTER the movie started. Also the wait time to speak to a representative was like 20 minutes so that didn’t help. Awful business and I recommend using anything else except fandango. They do not help or care about their customers, just their policy and money.

Too awkward to use for seniors do NOT use as gifts for seniors!!!! Hardest service to use for gift card I have experienced in25 years

Never, ever use Fandango. I spent almost an hour trying to get their gift card to work. It didn't. So I spent almost another hour chatting with Fandango. Their suggestion was the theater I was attempting to use might not accept Fandango. In the alternative, reboot my computer. Plus you will only be slightly infuriated that you have to enter a 19 digit card number and then a 4 digit PIN. And in my case I did that 5 times.

Just one more unhappy customer. Fandango has no customer service, just excuses, changing stories, and no one who can really help a customer. My strong advice is to go to the theater to purchase tickets and DO NOT USE Fandango.

Fandango’s convenience fee charge is a ripoff!!! On a $30 movie charge, convenience fee was $10.74. OVER 33%, Ridiculous!!! I will never buy another Fandango gift card again.