FandangoReviews of fandango.com

They suck!!! Don’t use them. I had a gift card. Used it to Watch The invisible man. Couldn’t see it... black screen. They didn’t want to give credit because they said I watched it. I had to call AGAIN. They finally gave me the credit. The representative said not to rent that movie again because they had a lot of calls about not being able to watch it. So I tried The Hunt. Same thing... black screen. I’m not even going to waste my time calling because that’s another thing. They have you on hold for more than 30 minutes. They just want your money but you can’t see the movies. This was my first and last time using fandango. They stink. DON’T USE THEM!!!!! Use a different streaming app. If I could give zero stars, I definitely would!!

Purchased tickets online about 3 hours before the show. At the theater I was told I did not have tickets so I thought that maybe I had not completed my order on my laptop. Bought two new tickets for bad seats up front. When I got home I discovered my purchase had been completed and I was charged for the tickets. They sold the same seats to someone else. I wish Fandango could just look at ticket sales for that night and see the double charges. They refuse to help me and just say that because it's after the show they cannot offer a refund. IT WAS THEIR MISTAKE AND THEY WON'T REFUND ME. TERRIBLE CUSTOMER SERVICE!!! Will never use Fandango again!

I will never purchase tickets from fandango again. Did not get to see movie because children were not 21 even with parent present and they refused to refund my money. Someone kept our $98 dollars and didn't even get to see movie.

Purchased tickets and did not make the show. Fandango does not refund or even exchange after showtime of the movie. So they kept my money even though I didn’t see a show. Of course, rep told me they are a third party service and that is their policy. Will not be using their “services” ever again.

On feb 14th i purchased 2 tickets for the 15th and could not go because I fell ill. So I went back into the site to request my refund 3 hrs BEFORE the movie was to start and got an ERROR page on sat and sun. I called customer service mon the 17th and was told my issue had to be escalated to corporate and just found out after I had to call them back myself, that my refund was denied!!!! I am at a loss for words for being treated this way. The young lady told me that once the request was denied there was nothing else she could do. So I lose money because of their website issues!!!!! I want my money back!

If there was a way to give fandango a negative star I would. After reading the other customer’s reviews I am convinced Fandango is only out to abuse it’s customers, this type of abuse is probably illegal since all it’s “customer service” representatives are so quick to quote it’s lawyer redacted refund policy. Fandango may have kept the money for my unused tickets, but it will never get the thousands of dollars me and my family will spend in our lifetime on movies. It also lost the one time opportunity to get an honest and complimentary review which is priceless! I would like to thank Cinemark of Fort Collins for it’s outstanding customer service and helpful staff!

Garbage! Go the movies yourself and purchase the ticket in person. I’m never preordering tickets again. Ever!! They are the worse!! I couldn’t make the movie and got no refund!

I bought tickets and the date they gave me was different from the one I put in and they refused to change it or give a refund. Had to pay again to see the movie in person when I noticed the tickets they gave me were wrong. Completely unhelpful staff that just sends copy pastes of company policy without actually trying to read or understand your problem. Please save your money and spend it anywhere else.