FandangoReviews of fandango.com

I bought my tickets on line for a movie theater and they sent my tickets to a different movie theater and I didn't get a refund.

$25 Fandango gift card. States "it never expires". Card is worthless and has expired. Called Customer Service. VERY RUDE!!!! When I asked to speak to a manager, they hung up.

I went to Applebee's twice and earned 3 TOP GUN tickets. When I went to the website to enter the codes, their system was down. I tried 4 times prior to the expiration date to no avail. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. I said, you're a multi-million doolar company, give me the 3 passes you owe me. NOTHING. I'm now complaining to corporate...

I tried to purchase a movie ticket using my gift card. When I realized I wouldn't make it to the movies on time MINUTES after placing the order, I tried to get a refund but was unsuccessful due to a client-side problem with THEIR WEBSITE. I can demonstrate it with screenshots. Eventually, after making multiple attempts to start a refund, I contacted and was informed that I was unable to do so because the specified showtime had passed. Their website, which holds them responsible, was the problem as I attempted refunds BEFORE the showtime. I have a sizable social media following, and plan to broadcast this topic in TikTok. I wasted my whole birthday gift card and they won’t even at least issue a credit back so or voucher so I can see the movie. Heartless.

Been a Fandango customer for years. Until I wanted to exchange tickets (prior to showing). Have done this many times in the past. App wouldn’t work. Site wouldn’t work. Called and they said the tickets “appeared to have been picked up”. Funny because we live in a different city and it wasn’t us. Fandango said they’d discuss with the theater and get back to us. Never happened. Customer service denied our request for a refund. Even refused a credit. Reps couldn’t even tell me why their “upper management denied the claim”. They didn’t appear to have any “notes” from them. Just frustrating I’m having to dispute a charge because someone on their team dropped the ball.

STOP! Buy directly from your favorite movie theatre! Fandango gives HORRIBLE customer service and their VIP Rewards program is a joke. If I could give them a negative rating I would. I made a purchase and attempted to redeem my rewards. I did not see an email that ended up in my junk mail that prompted me to activate my, already earned, $10 reward. Since I did not know I needed to do this my reward was not applied and 2 days later they expired. I didn't notice this until the rewards expired. Now they say there is nothing they can do to help. The Fandango VIP+ tab of the website does not direct you to activate your reward to redeem it. You need to be clairvoyant and committed to carefully reading what appears to be spam. I spoke with 2 different so-called, customer service agents. The both told me it was my problem and since my rewards have expired there is nothing to be done.

Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. The cost was $12.00. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". I tried texting and emailing Fandango to no avail. They owe me a $13.00 Gift Card!

I am a fan of the application and the service to purchase tickets. They are to be commended. I know an executive there and think highly of this individual. I plan to reach out as I must say their customer service to refund a ticket purchase prior to deadlines and their 'contact us' service via email are absolutely horrible. Every company tries to save on overhead. If their executive team independently explored how their customer service options are far from intuitive and response time unacceptable, I would have to think changes would be made.