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Fandango (fandango.com) has 676 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingEvents & Venues · Tucson, Arizona
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Events & Venues · Culver City, California
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Events & Venues · ST PETERSBURG, Florida
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Events & Venues · Arlington, Texas
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Showing 634 reviews with 1 star · Clear filters
Carol
Purchased tickets for our daughter and a friend. They never emailed us the confirmation or tickets. Was on hold for 20 minutes with the rudest "customer service" person ever. Maybe customer service doesn't matter anymore? After not being patient and helpful, she actually hung up on me. Hoping they refund us soon. UPDATE: Fandango will not issue a refund.
Peter F.
Had promo codes from Umami Cart worth $30. Booked 7:40pm Movie tickets at 7:23pm. My car broke down immediately upon booking tickets. Spent 5 minutes trying to fix the car and then 10 minutes figuring out how to cancel the movie tickets. At 7:41pm finally managed to attempt a cancellation but was refused due to being after movie start time (7:40pm) Contacted Customer Service via web chat, as no number was provided at first. DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. Was offered phone support instead. Phone Support took 15 minutes to answer the phone after running through the gambit of Automated BullShhht designed to drive you nuts so you'll quit trying. "Did you Do this, do that, try this, try that blahblahblah" also DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. No sympathy, policy is policy, our system doesn't allow us to alter this after start time. Was offered a supervisor. Supervisor DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. She said there was nothing she could do, absolutely nothing. ZERO Customer Support, ZERO Sympathy, PREDATORY SERVICE. The agents sounded very nice on the phone, but their company gives ZERO Shhhhts about anyone using their service. Once they take your money, Fandango doesn't give a rats Fu*k about you. This is the absolute worst customer service I have ever experienced. No resolution was found. I even, politely, told them I was going to leave the crappiest review I could think of in response to this BS customer service, absolutely nothing. Completely useless customer support. Total Shhht of a site. Will make sure all of my friends and family, ticktock, youtube, instagram, Snapchat etc users will never use this service again. **Desired Resolution** I want a refund of all monies and promo codes in the exact amount of the charges (~$36) levied against me and my promo codes. I want all refunded promo codes to remain valid for 30 days regardless of what they were intended for and to be used universally across the site.
Ashley D.
Purchased tickets for a show, received a positive COVID result on the way to the theater. When I got home to quarantine I canceled the tickets. Attempted refund the same day and submitted a case via email per the policy. Received communication that it could take up to 72 hours for a response. When I called after receiving the denial of refund I was told I should have called before the showtime and no exceptions existed. Terrible experience…we will not be using Fandango anymore.
Gregory S.
I bought tickets through fandango for a movie to see with my grandchildren 2 hours before the start of the movie. Fandango website said the tickets would be in my email in minutes, overs 2.5 hours later the tickets came to my email which was more than one hour after the movie started. Fandango customer service offered me NO refund for the service fee they charged. I will be sure to never use Fandango again.
Carol E.
Took my credit card info before allowing me to enter a promo code and charged the full amount for tickets. No customer support available - they charge for a chat service and the phone connects to totally unwanted promo commercials - I'll NEVER use Fandango again
Daryl T.
I have been trying since October 27th of last year, over 9 months now to use my credit with Fandango. I get the run around that they will have corporate investigate it and get back to me. STAY AWAY FROM DOING BUSINESS WITH FANDANGO! ANY COMPANY THAT CAN NOT FIX THEIR ISSUES IN 9 MONTHS DOES NOT DESERVE YOUR BUSINESS
Brent A.
What a scam. Charged me a convenience fee for cancelling tickets they didn't provide.
Ginny C.
Will never use Fandango again!!! They don't even deserve one star!! i purchased tickets the night before the show and they didn't send me an email confirmation but just a confirmation after paying for the tickets. I saved it in my messages but when I got to the theater it said it expired even though they took the money ($48) out of my account. I had to buy tickets again and the theater said I would be reimbursed since the tickets I originally bought were not used. Fandango will not refund me the money even though I bought tickets twice for the same time, date and show. No one used those seats. This is extremely poor customer service. I will never use Fandango and again and will share this info with my family and friends.