FandangoReviews of fandango.com

The Worst Service Ever! Agree with many reviews below about horrible customer service and the worst service ever! I purchased tickets for Barbie and explicitly check the date and the date was right. After the booking, they send me tickets with the wrong date. I have tried to contact them multiple times and one of their customer service told me that I can easily exchange the tickets when I get to the theatre. this guy was wrong or he totally lied to me, because when we got there, the cashier told me that only Fandango can do the exchange or refund you. I had to buy new tickets!!! And of course, when I emailed Customer Service, they told me that unfortunately they cannot do anything. Liars! The worst platform ever! Run Away!

If I can get 10 people to stop using Fandango, I'll feel like I've accomplished something today. I drove 45 minutes to a theater only to find other people sitting in our seats. The theater manager said, "oh, Fandango has been double booking" (because they don't have the same seat map). What the flying F! having wasted 2 hours of my time on a late Saturday night, they KNEW this was an issue but didn't fix it weeks ago when I booked the tickets? Customer service at F---dango is even more pathetic; they can't help without escalation since its outside their scripted response training and it's after the movie was over. Yeah, no shi*! You had one job: book tickets. Read a seat map and confirm. Pathetic.

Agree with many reviews below about horrible customer service. I tried many times to cancel before the show and chat never answered. I told them in an email I tried to cancel before the show and all I got was their "policy". I even sent them screen shots of their chat. Horrible. Stay clear. Will never use them again.

I was sold a ticket to the wrong movie theater, one that is hours away from my house, and within 5 mins asked for a refund. They kept a fee. When I called and talked to a customer service representative they didn't help. "So sorry you were sold the wrong ticket we still keep the fee."

I got a coupon for a free movie ticket from IHOP (Spent $30 at IHOP and submitted my reciept as per IHOPs rules for the coupon). Unfortunately the time I used the ticket (plus 3.10 of my own money to upgrade it to a 3D ticket) conflicted with a family member's schedule, so I wouldn't be able to make it as I am unable to drive. I tried to contact fandango customer service the day before the movie ticket was scheduled for (as per Fandango's refund/exhange rules) and was told by the customer service rep to wait on a call back to see whether or not they'd be able to change my ticket time. While waiting on the call back, I missed the movie entirely. After calling in to customer service multiple times, being taken in verbal circles and treated VERY rudely and hung up on by a second rep, I was told by the second and even a THIRD rep that there was no way to refund or exchange the ticket since it was purchased with a coupon, even though I only missed the movie because of the first rep never getting back to me or leaving a note in their system to do so. They even tried to shift the blame onto me by asking why I didn't call them again before the movie time had passed, even though I was waiting on THEM to call ME. I even had to go through my bank to get the extra 3.10 I spent back, since they were refusing to refund anything! TLDR: Be careful with deal coupons from external companies, as Fandango will not accept responsibility for them, and do nothing but push the blame off on you! Had to go through my bank to get the extra money spent back.

Worst customer service ever! Zero stars for this company. I recently purchased 4 tickets to a movie through Fandango. After getting to the theater and realizing the tickets had been purchased for the wrong theater (my honest mistake), Fandango would not grant a refund because the error was called in 10 minutes after showtime started. $50+ dollar later, I had to look at my 6 and 8 year old and tell them we weren’t seeing the movie. When I called Fandango 2x, they kept quoting the “policy” that they won’t give refund after showtime. Again, it was an honest mistake and they should try to help their customer. Super super dissatisfied with their service and feel ripped off. Poor business practice. Shame on Fandango!

Purchased 3 tickets for the Barbie movie for a 3:45 showtime. Showed up to the theater 10 mins early only to realize a confirmation email with the tickets was never sent, but my card was still sent. I went to the AMC customer service desk and they said Fandango never reserved the seats for us and that the pending charge would be dropped (It wasn't). By this point the movie was already 45 mins in! We had to repurchase tickets for a later show. Come two days later and the charge went through for the 3 tickets, so I called customer service, and what a joke. They were rude and said there is nothing they can do about the tickets since showtime is already past. Fandango sucks the $2 discount is not worth it.

They never answer you when you go on their online chat!! My daughter was too sick to come to our movie and I spent 20 minutes of the previews trying to do the refund online and being given an error code, then sat for another 10 minutes trying to get customer service to answer. Finally the movie started and I gave up... but when I tried again after the movie ended, they wouldn't give me a refund!!!!