FandangoReviews of fandango.com

We mistakenly purchased 4 tickets yesterday for th wrong theater here in Goodyear AZ. We were told by customer service at that theater that refunds have to go through Fandango. However, Fandango is pointing their finger back at the theater. We spent almost $50 for a movie we NEVER watched - no movie period! Fandango is keeping money that they did not earn. No more Fandango for us!!

Terrible CS. During the flooding last week our local movie theater had to close and Fandango would not replace or honor a rain check/replacement. Cancelling my account will never use again.

Went to checkout 4 tickets when purchasing for a date later in the week, and the site refreshed or timed out upon proceeding to checkout. It reset the date my tickets were for to the same day. As I had not realized the site messed up my purchase until AFTER the movie had started, upon reaching out to support to explain the situation in detail I was told nothing could be done. Due to their site's error and me not double-checking something that wasn't my fault, they wouldn't even offer me tickets for the correct date.

This company sucks had trouble to buy tickets and after 4 try’s the messed up on the date I request the tickets for I started out buying tickets for Monday 9/4 after so many time trying the tickets wound up being for the date I purchased I would of not realize this if I did not receive and email asking me if I liked the movie o had not seen And then to top it off they won’t even exchange them for the correct date ? It very easy to clarify if the tickets were used or not They completely suck not only lost out on two gift cards but 20 dollars of my own money I was getting 6 tickets Never again

My husband bought a ticket for a certain day and we had a real family emergency, our grandson was in the hospital for several days, so my husband wasn’t able to see the movie. That doesn’t matter to fandango. We didn’t even want the money back, just another ticket but because it was after the date of the of the show they wouldn’t do anything. Buyers beware! Don’t use them, go through the theater.

On August 25, 2023 I attempted to purchase 2 tickets to the Barbie movie. While checking out I received a time out error. Tried a second time and received the same time out error at checkout. At this point I decided to simply buy the tickets in person at the movie theater. It was not until after the movie that I checked my email to see confirmation that the previous two transactions had actually gone through. I called and opened a customer service ticket explaining the situation but it was rejected due to their refund policy which is to not offer one after the movie has started. I understand the policy but it’s as if it was an automated response and no one took into consideration my circumstances. As such, I deleted the app and will no longer purchase using Fandango and am writing this review and filing a claim with the BBB.

Customer service is atrocious, do not buy your tickets thru them.

We have a Fandango gift card that predates COVID and we finally went to use it. The Fandango website told us it has "expired". Not only is this illegal, but their website says gift cards "never expire". I called and they said it is their "policy" to deactivate cards after a few years and said they could send me a new card. I asked them to reactivate it, no go. I asked them to send me an email with a code so I could sign up for a movie now. Also a no go. Apparently the only option is a month long turnaround on a replacement card. DO NOT USE THIS COMPANY! You have been warned.