FandangoReviews of fandango.com

Do not use this company. They do not care about their customers and have terrible customer service. Please buy directly from the theaters. I bought 3 tickets for my teenagers to attend a movie at 6:15p. When they arrived they were told they couldn’t enter due to a curfew policy and to get a refund from Fandango since that’s where we purchased the tickets. I immediately got back on the app to request the refund but because it was the current movie time it wouldn’t allow it. The movie theater gave me the fandango customer service number to call to receive the refund but when I called they said there was nothing that could be done even though I bought another set of tickets for another theater from them. I was basically told to take a $52 loss and that’s it. No other recourse or credit etc I will never use them again and will continue to spread the word.

Really, really terrible. Scammed me out of a $17 credit they added to my account....offered no support, no recourse. I tried several times to get proper help, but it was always so awful. Just deleted my account, will never use again.

I used a gift card to take my parents to see Godzilla. When I got to the theater the code did not work and I had to buy tickets again. I'm a disabled veteran on a fixed income and things like this add up. This is how you repay those who serve to ensure freedom here in the USA. I will spread the news on how Fandango treats USA service men and women. It's a shame how they treat everyone these reviews are awful.

Purchased new movie release of Argylle, but would not play the movie. My advice is to purchase new movie releases from another provider. I will not use Fandango any longer.

Cannot purchase movie tickets on the app or website. Enter in all information and just keep getting message back that my purchase cannot be completed. I always have problems with Fandango and I wouldn't even use it this time but I received a gift card. Probably a waste of money.

This is a horrible company! There system messed up my purchase. They did give me a refund after I was finally able to get a hold of there customer service but they charged me a service fee and didn't care that the problem was with there system. I would give the 0 stars if I could

It took over an hour to get any kind of assistance with a refund using a promo code. They were going to connect me with a chat and did not, they said they would email me, they did not. I called and it took about 10 minutes to reach a rep. They did not refund the booking fees, but initially told me it was the promo code they couldn't refund which made no sense.

If I could give a .0001 star I would. These people lie, keep people’s money, purposely keep the website from working and then supposedly do what they say they can’t do. I will never buy from Fandango again.