FandangoReviews of fandango.com

Fandango had an internal error and I was unable to redeem my $5 code for a specific film. My credit is still there, but it expires before there is a film I want to see. Both the agent and the supervisor told me too bad, nothing we can do about it. I asked them why would I continue to use a company who refuses to stand behind their service. Too bad. I'll call Marcus Monday morning and let them know about Fandango, but I will no longer use Fandango at home or at a theater. Rather a bad business decision on Fandango's part over a $5 credit.

Long time user. Cancelled entire account over recent horrible customer service experience. Very sad because I would ONLY purchase my movie tickets through Fandango. I had a past customer service experience that went very well. But today my experience was extremely bad. Fandango has obviously transferred their customer service to India and apparently the only word that they know is NO. They were not only rude, but I couldn’t understand a single word they were saying. All they could tell me is to email the company and wait for a response. I also felt like the customer service rep and supervisor were trying to continue to argue with me. I found it to be very unprofessional. I was so upset that I ended up canceling my entire account the same day. I will never purchase tickets through Fandango again. After canceling my account, I immediately downloaded the AMC app and now will be exclusively using that to purchase my movie tickets

Fandango is a scam. If you are 1 min past the showtime you're unable to cancel your purchase/ exchange for another time etc. When you speak with a representative about the matter they are extremely rude. Movie theater was more than helpful to fix their problem so I will no longer be using their app.

I purchased my ticket for Deadpool on May23,2024. I never recieved a ticket or reciept for my 65.00 purchase that comes with a Deadpool poster, 2 Deadpool necklaces, and 2 tickets for the movie. I took a picture of the reciept and that was the only reason I was able to get customer service to send me an email or whatever is supposed to come so I may now pick seating and movie theater. And maybe recieve the rest of my Deadpool order.

They REFUSE to remedy a problem that their system caused. All I needed was to have the tickets cancelled and issued for the same theater and the same show and the same time but 2 days later. Because I used a promo code they did not even want to talk to me. Their customer service line has very loud music and a lot of static. I believe that is intentional. In addition, their agents are very difficult to understand. When you finally get a manager on the line, they OUTRIGHT LIE to you just to get you off the phone. I did get a refund for the "fees" which I do appreciate but I think that was just because I complained to PayPal. I didn't request a refund, I just wanted new tickets!!!

My daughter was given a $25 gift card from Fandango and left it in a drawer for a few years. It has expired. I gave her the money for it because I didn't want her to suffer at the hands of a greedy corporation. I tried to use it the very day I removed the sticker covering the PIN code. I don't like Fandango and I hope my experience is instructive to others. Gift cards should never expire.

HORRIBLE customer service. Stole my money on their "convenience fee") during a quick exchange after I accidentally selected the wrong location at first. I have done business with Fandango for years and they refused to make the situation right.

They refuse to refund my ticket because i used a $5 off promo code i had saved up. Told them just don’t include the $5 in the refund and customer support didn’t even address my request just said sorry we can’t refund you. Never using them again buying direct from amc from now on