FandangoReviews of fandango.com

This is the biggest rip off company DO NOT GET TICkest here. They screw you over. Anyone that did the Subway deal what a nightmare getting the tickets!

Fandango itself when working, which is rare, is great, but attempting to stream it on any devices outside of apple has become a nightmare, on google streaming devices it crashes instantly and constantly, and there is no resolution to this problem including resetting clearing cache restarting redownloading, nothing helps! On Amazon products it crashes from time to time or glitches, and the app is subpar. Apple by far has the most primitive app quality for Fandango at home, it works consistently! (Fandango if you are reading this, fix it please!!!)

I will not be using Fandango again. I had an issue that required a refund of $38.36, and what should have been a simple resolution took about three weeks and three separate phone calls. I was originally told my issue would be resolved within 3–5 business days. When that passed with no resolution, I called again and was told to wait another 3 days. That deadline passed too. I called a third time and was told it would be handled within 24 hours. It still was not. A full week after I was told “24 hours,” Fandango finally processed my refund. The most frustrating part was not even the amount of money. It was having customer service repeatedly give me specific timelines that they did not meet, while I had to keep calling back and starting the process over again. If the actual turnaround was going to be three weeks, they should have simply said that instead of continually promising a resolution within a few days. I did eventually receive the full refund, but the customer service experience was bad enough that I won’t purchase movie tickets through Fandango again. I’ll just buy directly through the theater’s app from now on.

I had purchased movie tickets and expected to be able to watch the film. I used the fandango app to get these tickets and haven’t had any issues before. This is experience was hands down the worse I’ve had in any movie theater. Now, as someone who used fandango exclusively for tickets, I felt some comfort that knowing this company, customer service would do SOMETHING to aide in this disappointing experience. Not only did the do nothing, they just wasted time to the point where it was past the deadlines of requesting a refund. I submitted my customer service ticket 30 minutes after leaving the theater, they didn’t get back to me for 4 days. When they did get back to me, they apologized for the inconvenience and they asked for the receipt information which gave me solace in the hopes I’d be refunded. 5 days later, they emailed me back saying I have to review the theaters return policy and see if I can get refunded. So they basically took two weeks to respond back saying “hey, you’re out of luck.” I will not be using their services again and I don’t think anyone reading this should either. They will not help you.

Waiting on refund for a movie I did not get to see. When I arrived to the theater my tickets were not valid. Will call everyday until I receive my refund!

Terrible company. They are trying to steal from customers. I booked my movie for the wrong day. I exchanged them. They make it impossible to use the credit. They got $32 out of me. They can keep it and I will never use them again.

I know my review wont be seen by Fandango or even be resolved. I wish to tell people about the horrible experience. I tried buying 2 tickets last week Monday, supposedly the website gave an error, after many failed attempts, I gave up for the day. I decided to not go to the movies since trying to buy the tickets was such a hassle. Come to find out the next day, the payment for the tickets did go through, with an email for confirmation, hidden far away in spam. I tried emailing twiced now, sent a ticket for a refund, called Fandango. No response, nothing. Fandango will never see another cent of my money, what a horrible experience. Fix your bloody website!

Fandango customer service has a way about excusing and apologizing for its failures but never actually fixes anything. For instance, there was a promo code that the system offered to me as I was purchasing my tickets, but then the promo code didn’t work. When I reached out to Fandango, they said the promo code had reached it maximum limit. They didn’t honor the discount and simply apologized for system lack of update. There really should be more checks and balances to avoid misleading customers. I’ve also seen several movies advertised on sale but when you click on the Fandango link it takes you to the website and these specific items are not actually on sale. It’s a click bait strategy and a bunch of BS in my opinion. Fandango apologies but I believe this is done purposefully. I am really losing interest in Fandango and their sorry excuses and or poor system updates. Neither is acceptable.