FandangoReviews of fandango.com

Purchased 3 senior tickets to Theatre in Mercato shopping center Naples Florida (where I live). Movie theatre informed us the tickets were for theatre in California (Mercado) ?? I was directed from the Florida movie theatre to fandango to purchase the tickets! I tried to call fandango for a refund immediately and couldn’t get through to someone. This was before the movie started! I emailed and received a response of no refunds after movie started!!! They don’t care if you can’t reach their company before the movie starts they refused to refund my $66.Beware of this company!! Just see their reviews and reports to BBB!! Especially seniors should avoid this business!!!

Fandango is a lousy low life bottom feeder company. Out of town this weekend with my family and my wife looked up the closest movie theater and purchased 4 tickets. When we arrived at the theater they informed us that the tickets were for a theater half an hour away. The small town that we were in (Angels Camp, CA) literally has NO cellphone service which made it impossible to call Fandango or request a refund on their website. When calling customer service they could care less and simply read what’s on their screen. CONFIRMATION #WT2BLCR for the $96.72 that Fandango screwed us for. Avoid this company & choose to spend your money with other providers who participate in ethical business practices.

Bought movie ticket online with Fandango, but It still hadn't come through when movie started so I had to buy another ticket at the theater. Movie started at 6:45 - Fandango ticket came in at 7:15. Fandango refused to refund bc I was supposed to process refund before movie started! Scammers. No more!

On November 30th, I cancelled the trial membership, even got a cancellation notice email verifying it. A few days ago, Fandango charged my account $29.97! I called them to resolve this and have my money refunded. Even though I screenshotted and sent it to them, they sent me an email they were not refunding my money! I immediately called my bank and they reversed the charge and refunded my money! FANDANGO ARE CROOKS!! I'm gonna research and find Fandangos head office and report this, seems they are doing this to quite a few people!

Very unhappy with this company. I paid for my daughters birthday party and on the morning of the movie my daughter woke up sick. She tried to tough it out but around 11am it got worse and we decided we couldnt go. We purchased 6 tickets the night prior and The site clearly says that if you call or ask for refunds prior to movie start time then it will be honored. Well we started calling and we were on hold for about 2 hours and as it got closer to 3pm i was getting nervous. The customer service eventually took the line at 305pm and said that if i sent the time stamp showing that i was on hold then they would still honor. I immediately sent it in. Three hours later Fandango sent an email saying our refund was refused. I am blown away by this. I literally NEVER put these reviews or when i do, i normally do because i want to encourage or highlight the company. Well unfortunately i cant on this one. What an awful experience. I work in customer service and i know that it can be tough but this one was handled bad. If they want to contact me and right this i am more than happy to . Its not even about the money on this one. Its the ethics

Sharing personal experience - Fandango.com mentions below promotion on their own website - Purchase $130.00 or more worth of Fandango gift card(s) in a single transaction on Fandango.com between 12:01am PT on Sunday 12/1/2024 and 11:59pm PT on Tuesday 12/31/2024. At checkout, enter the promo code HOLIDAY24 (“Code”) to receive (i) 15% off your purchase and (ii) one Fandango promotional code (“Fandango Promo Code”) good towards the purchase of one movie ticket (up to $15 total ticket and associated fees and charges) to see any movie at Fandango partner theaters in the U.S. Code must be entered at checkout to receive discount and Fandango Promo Code. I placed order (Confirmation # X5RD7XZUT21Z) of $131 gift card yesterday 06 Dec 2024 - which is within the Promotion Validity. I did NOT get the "Fandango Promo Code". Upon enquiring (help @ fandango.com) - they straight away deny it. I requested them to at-least have a quick call too providing my number but got response stating - "No further action is required. We apologize for any disappointment this may cause.".

This company will lose your credits or movie. Do not purchase anything especially gift cards. They will not help you get them back either

App is buggy. Customer support is inexistent.