FandangoReviews of fandango.com

Cards don't work on site. "Unable to add card" is the info we get. Stop buying these crap cards as gifts. They are trash.

Horrible service. Make it very difficult to use gift cards. Signed up for their Fan Club to save on their inflated services fees and it wouldn't allow me to use a gift card. Won't be using them again. Feels scam-ish.

I want to rank with no stars but this app does not allow such an option. Purchased tickets to a movie. When we arrived at the theater, the manager apologized and said all viewings for that movie were cancelled for the day due to a malfunctioning sound system. Decided to rush and purchase tickets (through Fandango) at another theater showing the same movie 45 minutes later. When the movie was completed, we contacted Fandango by phone and had to leave a message. Fandango finally responded by email, refusing our refund request because we did not call before the start of the movie. The movie never showed for that day, so the start time is immaterial. Thought this was a slam dunk refund request. Horrible customer service. Will NEVER purchase tickets or anything else from this company again.

Responded to invite on the app to stream movie at home. It did not work. I waited in chat line for over an hour three days in a row until chat ended because no representative was available. This is a scam.

Purchased tickets for a showing I couldn't make and was told I needed to contact customer service for a refund. Even though I reached out well before the movie started per policy, no one was available via chat or phone. Chat never connected, and I waited on hold for 40 minutes before giving up when calling. Now customer service gives me the same bs line that they can't refund me because I contacted them after the start time of the film. Total scam - if customer service isn't available, then the consumer gets screwed.

One star is too good for this company. I received three gift cards, two for Fandango and one for MovieTickets.com (a Fandango clone). Entering the codes from all three cards failed. $75 down the drain for a predatory company. BEWARE THIS SCAM COMPANY!!!

This company is an absolute SCAM. They don’t give refunds for anything and customer service only states that they can’t do anything to help. They charged me for an account that I did NOT create or AUTHORIZE and although I had valid proof they refused to give me a refund. They then cancelled the membership because I don’t have access to what I was charged for and yet they still won’t issue my money back but are charging me for 3 months of service yet states because the account was cancelled the account is only valid for one month. SO WHY TF DID YOU ILLEGALLY CHARGE ME FOR 3 MONTHS WITHOUT A REFUND BUT YOU GET TO KEEP TWO MONTHS WORTH OF A CUSTOMERS MONEY FOR FREE?!!! I think I will be taking legal action because they is absolute FRAUD and based off their many 1 star reviews they have been doing this for a very long time to people.

BEWARE OF FANDANGO SCAM SCAM SCAM purchase tickets then got the tickets exchange for site credit.. tried to use the site credit and got an error message.. I called the help center and the help center is horrible they do not care to help customers told me I needed to wait 5 days for issue to be solved .. I had to let my 6 year old down who was looking forward to seeing a movie. HORRIBLE SERVICE !!