FandangoReviews of fandango.com

During the Holiday season I was taking my grandkids to see a movie and made a mistake by selecting the wrong location. When we arrived to the theater, I was informed of my mistake and immediately started apply for a refund while i was in line to purchase popcorn. If i had purchase thru the theater chain, I could have gotten help but the refund clock in the app would not help me. It was a loss for the ticket prices and the high "inconvience" fee. My first and last Fandango purchase. Never again.

I would give a zero star to Fandango! I purchased tickets and realized they were to the wrong theater. I tried using the chat. It was unavailable. So I tried to call to cancel my tickets and waited on the phone so long that my movie had already started so they refused to give me a refund. I simply just wanted a different show time at another theater and they refused saying sorry for the inconvenience. In my opinion that is NOT customer service. I will never use their service again and will tell all family and friends not to use the service either. This business is horrible to their customers!

My credit card information was stolen on Fandango. Someone charged movie tickets and lots of treats to my card.

I have 239 movies I paid for. I can't watch them now. Fandango put out a update killing millions of peoples apps on olders TV's. Including my 3 year old TV. They say it won't work anymore I have to buy a new TV to get my movies.. millions of people who purchased a product with the promise of movies anywhere on any device now are stuck with absolutely nothing. they put out a update killing these devices. And they can put it all back. I guarantee Fandango made a multi million dollar deal with a bunch of TV companies.,I smell a lawsuit coming. I want my money back. And so will millions it's a breach of contract! P

Complete scam. Was given a brand new Fandango gift card for christmas. Scratched off the code and entered and its not recognized. No customer support phone number on card OR site. Instead they have an email template that you send in and they get back to you within 72 HOURS.

Quite possibly the most infuriating website experience i have ever had. When watching a movie for free with ads, it would constantly kick me out of the movie. it would go back to the home screen and fully sign me out, and sometimes the movie i was in the middle of wont even show up in the library. Therefore, i must search for it again and skip to the time i was at before the glitch, which prompts 5 two minute unskippable ads. It will even sign me out during ads sometimes. Fandango does not deserve any of your money until they can get their shit together and make a functional service.

OneBlood gave out free movie tickets via Fandango. Redeemed on a Friday for a movie on Saturday. Clearly chose the right date but tickets were sent for Friday, seems after you select the date in first screen, then choose theater, it RESETS THE DATE with no indication to the user until the end. Of course I didn't notice the date being wrong pages later in checkout as I assumed it kept my selection. So then I get an email later Friday asking how the movie WAS, (during the showtime, not after). That is when I realized the issue, tried calling but as others noted they customer (Non)service refused to help. Luckily OneBlood supplied 4 tickets so I had 2 more. This time I was uber careful in redeeming and saw it reset the date on me without permission. Such a scam to have your site purposefully alter tickets back to current date after user selects a different one. I then Re-set the date again and it finally worked. Moral: don't user Fandango for anything ever again, go direct to AMC and choose a different day to give blood when they are not partnering with this scam site.

They are terrible if you have any issu and will refuse to correct any issue. It's disgraceful, don't use them.