FandangoReviews of fandango.com

Horrible horrible scammy site. Ordered a popcorn bucket compbo for my kid with movie ticket. Charged and confirmed that they received order but never sent the ticket. I am trying to resolve so my kid can see the movie he wants and now they want me to send credit card statements to show the charge...their own email showing they charged me wasnt enough. On top of that I was trying to get my kid into the premiere and now I am waiting for their 3 days for them to "get back to me." Never use Fandango

I ended up out over $67.00 for a movie I could not even watch. Their app did not work and they never sent a confirmation. I could not open my account and kept getting an error message and the tickets could not scanned. I had to purchase another set of tickets in the theater. I was instructed to call Fandango which I did from the theater and dispite even proving I had called them to get refunded for their app not working they did nothing. The theater was aware of the whole ordeal. Sadly, Fandango just kept quoting there policy of us not canceling prior to start time. We tried to log into the website and access a confirmation code but could not get it receiving an error message. By the time we were able to reach someone we had to buy another four tickets for the 6:30 showing since we could not see the 6:05 showing we bought on Fandango. Their app had error messages and at last got in at 6:35 while on the phone with a representative. First call hung up and 2nd call again stated they could not credit or refund. Very unsatisfactory customer service. They may have a policy but when it is their fault and an issue with their website how can they not make things right? They ruined my evening and I paid a total of 132.00 for a duplicate of 4 tickets. I will never use them again.

Horrible customer service. Opened account last night,redeemed gift card and now will not let me get back into my account and did not receive confirmation of my purchase.

Bought a ticket for a movie through Fandango, and the theater had issues showing the movie. Fandango didn't refund my money due to an absurd policy that the screening had already taken place. I hope companies like this won’t have a place in the future.

First of all, the “convenience” fee is ridiculous! There’s absolutely no convenience going on! Now on to my main gripe….I had a gift card given to me. We spent most of it ($19.99!) trying to watch Wicked. My husband and I thought we had a month to watch it. We’d been dealing with our sick kitty for more than two weeks, then we had to say goodbye to him. 💔 We sat down tonight to finish the movie and it was not available. There was less than an hour left. I went back and forth explaining what happened to them. Emails and phone calls. For over a week! Do you think they’d have a little sympathy for us and allow us to finish the movie? NOPE! I’m so disappointed in that business. Ugh.

Fandango’s category called Fandango At Home with ads is useless and a waste of time. The ad section was running at about 1/10th speed so I signed out. After signing back in it ran faster but the ads section was about 20 minutes long and when I quit it was still running. Plus the choices are terrible - except the one I chose. I will never use it again.

The theater was not showing the movie we bought tickets for through Fandango. Fandango refused to refund the movie because the "showtime" had passed.

Biggest scam ever do not buy tickets their customers service are the worst I will be putting a complaint to the BBB to shut this scam down