FandangoReviews of fandango.com

Their customer service is absolutely awful. No one answers the phone, I can't cancel my account or use 'forgot password', it is a complete scam.

Wicked streaming. Stoped half way through. Would not respond. Woulds not refund

Horrible customer service. I cant begin to tell you the numerous problems I have had with Fandango. They couldn't find the tickets I purchased even through I sent them the email with conf # that they sent me!! You cant get thru to them by phone and no one available under chat. Stay far away unless you want headaches

I just found out they are changing yo a so called licensed afreement instead of you owning your digitals I do not feel comfortable purchasing under these terms. I am very disappointed you buy something that may not be there in a year or so. I purchased over 1200 movies now you loose mt business because of a California law go woke you go broke.

I used to love Vudu, but the "new & improve" Fandango at Home app is Terrible. After you buy a movie or TV show, you can only watch it via their App. Back when it was Vudu, you could download the movie/TV show you BOUGHT and then watch it on a different device (aka Tablet) without being on the Internet. When I contacted their "customer support" they sent me an e-mail which does not answer my issue but tells me I can not use their app outside of the USA. I don't understand why they are restricting how we watch the Movies/Shows we purchased from them. By making us use their APP, so you can only watch in the USA, they are restricting the use of your purchase. If I bought a Movie on a DVD, the price would be the same and I could take the DVD anywhere I wish. ALSO any Movie/TV show I buy from Prime is easily downloaded and most of the time they are cheaper. I guess they want to lose customers!

Fandango at Home is an absolute joke. And Fandango itself probably isn’t much better. I’m about ready to cancel my Fandango membership. I’ve been trying to use a code that I received for being a member of Fandango. It’s a code that can only be applied to Fandango at Home. But there’s glitches with the code or something. I’ve contacted Fandango at home four days ago by calling them. The issue has yet to be fixed. Every time I get an email from Fandango at Home the issue is never fixed. They keep asking for the code, even though I gave them the code over a dozen times. They keep asking me to verify myself, even though I have constantly done that. Why can’t they just stop messing around and get the problem fixed. Either fix the code or give me another code or a credit and just fix it. What the heck are they doing?

Fandango At Home is a joke! The rating system for my experience with this company doesn't warrant the use of a meteor, let alone a star. I have made more than 10 attempts to reset my password after my current one stopped working, with no luck. Fandango At Home customer service is about as useful as dirt on water, which is ... wait ... MUD! I have spent money on movies and cannot access them. Clearly this company needs to be sued for negligence. Now along with so many others, I am a victim of this unscrupulous company

They swindled me out of $50.82, because of exchanges and then the cost of 3 tickets that has to go into Fandango in store credit, bc of a child illness (flu). I was on the phone with several representatives. One rep. Hung up on me, after telling me their system error was my fault, because I tried to access the money that I had in in-store credit, too many times, when I got the system glitch on first attempt. It would not let me use the $50.82 to re-purchase 3 tickets at a theater, to watch captain america, when my son was well. We would still have 1 other ticket in fandango credit, remaining ($16.94). So I thought, maybe I try to go IMAX, and use up the funds on a more expensive outing. Tried that for two tickets, added $3.00 to match what was owed, and the system glitched and would not let me purchase the tickets, though it went all the way through the process and showed the credit going to the purchase of the 2 IMAX tickets. So the problem for escalated twice. I heard back from them, the first time, and they had blocked my Account and card. They unblocked the account, not the card, and when I went back into the system, my balance was $0.00. They tell ME, the person that has been calling and emailing them, the person that still has not watched captain America with his kids, that fandango owes me nothing! Their system shows I have a ZERO balance! But that’s ok, we know what KARMA IS! And, I’ll make sure my friends and my friends’ friends know to NEVER USE FANDANGO for anything. They are liars, thieves, and crooks.