FandangoReviews of fandango.com

If I could give no Stars I would. Bought tickets to a show continued to get alerts straight from Fandango that the show was coming up and fixing to start. The theater was closed did not have the movie showing at that time. We drove an hour round trip to go. Called to get a refund because the refund on the ap wouldn't work. They refunded the tickets but not the service charge. They said they provided service and never refund service charges any reason. Spoke to supervisor. Never again will I use them.

Rewards points expire very quickly. I despise that. Why should they expire at all?

They have the worst customer service. I waited online for over 30 minutes just to be connected to someone who was extremely rude. Would recommend just buying the tickets through the actual movie theater, and avoid the hassle

I will never use Fandango or purchase gift cards with this company EVER again! Awful customer service. We purchased tickets to a show for myself and my 2 children. A little time after I received a call regarding a family emergency. The tickets were never scanned, never used, because we were at the hospital. I assumed that because the tickets were not used I would be able to use the credit at another time. 2 weeks later, I signed into my account and tried to get tickets to a different movie. I spoke and texted with 2 different representatives. I was finally told that my request would be sent over for review. 2 days later I received an email stating that there was nothing they could do to help. To me this is fraud! My credit card will be calked and I will be putting in a claim!

I purchased tickets online. Never received email link. Unable to log in to my account or get reset link. Contacted customer service through chat. Representative refunded my tickets but kept service fee even though we tried multiple times to get reset link while he was online. This is a terrible movie booking service. He refused to forgo the service fee even though the entire problem was on their end not mine. I will never book through them again!! I could dispute the charge through my credit card company but not worth all the paperwork on my end. I even checked my blocked senders file and they weren't in it. I spent 90 minutes dealing with this. This is an extremely dishonest company.

Zero stars if it was an option. Ridiculous service fee and return policy. I never received my e tickets, yet was still charged on my credit card. Customer service basically told me "too bad". I will never purchase from them again.

I ordered a movie bundle that includes a poster and a collector coin I never got the email to put in my address to receive my poster and coin. I went through circles for 10 days just back and forth with the customer service. I still haven't gotten even the right email to get my stuff and am still fighting with customer service to get my stuff. I'm still receiving the same stupid email that just escalates my inquiry and get sent to the same person that can't help me unless I have the email Fandango never sent

Website has a buton to refund or exchange but when starting to talk to CS through chat the first thing they post is this Thank you so much for the information. Please note that we can either issue a Fandango credit to your Fandango account or process a refund back to your original payment method. You would then need to repurchase the tickets, as we’re unable to make any amendments to existing ticket orders. If they can't make adjustments, they need to not mention an exchange.