FandangoReviews of fandango.com

If I could give 0stars I would. I had an emergency before my Showtime last night and was not able to make it to my movie. I contacted customer service and Calvin spoke with me. He asked for all of my information confirmation number, movie time, card number that I used just to tell me that he cannot give me a refund. Wasted 10 minutes of my time on hold gave him all my information just to be told no. I’ve used Fandango for years and I’ve probably purchased hundreds of tickets. I will never again be using this third-party. I highly recommend nobody go through this third-party company. They will steal your money. No flexibility, horrible customer service

Absolute GARBAGE customer service. Unable to exchange or refund before movie time, could not access account, password reset email never came, chat was never answered, sent request through website, said wait 3 days to get a response, called customer service line when it was rejected, was told it was because I waited more than a day. Then told they “couldn’t” escalate it, then finally said they “did” escalate it, gave me a case number and ghosted me. Deleting the app and will never click another fandango link ever again. It cost me over $80 to purchase 2 tickets to one movie.

Teririble service!! Couldn't even watch the movie I purchased, keep getting a play back error message!!

Supposedly, you get a $5 promo reward credit when you see enough movies bought through them. I tried to use the promo code several times, only to be met by an error message. I called Four separate times, without satisfaction. The first 2, I could hardly understand their thick accents. The 3rd, I understood her perfectly, despite her accent. Thought she was solving the problem. NOPE. Just got email stating I need to call and have my credit card handy. F that. Enough time wasted. Enough aggravation. Over FIVE dollars. I'm canceling my AMC Stubs & association with Fandango. Awful

I purchased the WWE Summerslam package, which included a t-shirt, and I emailed the fan store asking about my t-shirt. Their response was ( We can not ship the item due to our partner not fulfilling their end of the contract. Number one, I will NEVER EVER purchase anything from the Fan Store ever again, or Fandango for that matter. I do not appreciate being taken advantage of and then being given excuses as to why they can fulfill their end of the contract. I PAID for an item, and all they can do is give me some lame excuse to not deliver. This experience with this site is a huge RED FLAG for me and I will go back to my other movie ticket app, which makes sure that the items they sell are delivered in a timely fashion.

Playback error came up. There was no help fixing it. The Geek Squad at Best Buy said the problem was on the Fandango end. I passed this info on to them and nothing happened.

Trash company. Little compassion for people with disabilities. The membership is a scam. Customer service members are rude. I hate the fact that I did business with them.!!

Fandango at home was always a pretty good streaming service until Roku stopped supporting their streaming app now it’s hard pressed to find a streaming stick or unit that will support the fandango at home app so for all these years, they’ve collected money for digital rights to watch movies and they don’t care when you start having problems with their app. There should be a refund policy for all the money I’ve spent with them and getting zero customer service. And I’ll be willing to bet the fine print keeps me from getting any of my money back since I can no longer watch the product I purchased unless I watch it on an iPhone as long as it’s not a Roku player. It would be nice if their technical service knew a workaround for the Roku stick and the customer not having to figure this out for themselves. You can tell that their service department has no clue because when the customer already has tried everything the technical service has come up with and the problem still persist that’s pretty sad technical service which means they are paying probably nothing for the technical service.