FandangoReviews of fandango.com

The customer service for "Fandango at Home" is extremely poor, and perhaps the word "service" should not even be in that phrase. By "extremely poor," I mean that they don't have a solution for my issue, and seemingly no way to escalate it. As a result, I have received the same boilerplate message three times, requesting the same information regarding my account three times, information which I have already supplied twice before and now three times. After two weeks of mail exchanges, and two sessions in the chat, I'm no closer to resolution than I was two weeks ago.

I purchased movie tickets through my Fandango app for October 4th that Saturday, and I ended up with tickets for October 3rd that Friday. I was at work when I was ordering the tickets on that Friday for Saturday. Even i noticed app had changed my movie date to Friday I called Fandango immediately to let them know that the app was glitching and changed my movie to Friday Instead of Saturday, I came and was time it was too late for a refund, huh, the movie great was for my kids and I and that cost me $50.76. First call, the guy said he was escalating my complaint...within hours. Fandango denied my request for a refund. I had already repurchased the tickets for Saturday via computer this time... while I was not being refunded the $50 I had already paid. Because their app had glitched out on me while I was trying to order tickets. Mind you There is not a lot of ways to purchase tickets. You can't go directly through the theater these days unless you take a chance and purchase once you get there. So then I called again the following week to dispute their denial of refund, and the guy told me he was sending me an email with resubmitting my request. He never did, so I went through my PayPal, and they temporarily refunded me some under investigation. I'm just disgusted with Fandango. I feel like they're trying to rip people off. It makes no sense to not have any other negotiating disputes in place after a movie starts. Went would i order movie tickets for the same time in at work in my office then turn around and order for the correct day. They need something in place that can prove that they there was an error with all like the forcing that happened to me i go do my research and she enough there are finds if complaints of this. But the people that are in their customer service are in place to deny you any type of assistance. And then there's no one else you can talk to you, literally just have to wait on someone who's trained to not care about your issue. They're just trying to keep people's money.It's disgusting.I'm a single mother and I have to pay for so much already colleges, teen sports, car payments, etc....I don't have any extra money to just giving away i won't scrotum this type of our customer service. Fifty dollars is crazy work!

I rented a movie off of Fadango. I received confirmation that the movie was rented. When I went to my Fandango library it showed that the movie was rented, but there was nothing on the screen to let me play the movie. I was on the phone with their customer service from 10pm to 1120 pm last night and was unable to resolve the problem. The people are hard to understand and very ignorant. I was on the phone again today for an hour, was transfered to 3 different people. Finally I got a supervisor on the phone and she agreed to order a refund. DO NOT RENT MOVIES FROM FANDANGO!!!!

Since the change from Vudu. All of my movies that were stored are just gone. Chat service for help took an hour to answer and finally just said they can't do anything.

If I could give 0 stars I would. Stay away from Fandango. I purchased 2 movie tickets and when I arrived to the theater I found the parking that is usually free was now $30. I tried to request a refund or even a credit toward my next movie purchase and was basically told to go f myself. Even worse, the customer service is processed through Salesforce, another BS company. I am immediately deleting my app and account. Stay Away.

I accidentally chose the wrong day when ordering tickets. Immediately realized my mistake and contacted customer service. They would not refund, exchange, or discount. ZERO help. Additionally, when I ordered the correct tickets directly from the theatre site it was cheaper!!! I paid Fandango $4 CONVENIENCE FEE. Not sure what that's for! It WAS NOT convenient!

I would give Fandango negative stars if I could. Beware Fandango. Fandango traps ticket buyers in a a useless membership program. A program where they artfully deceive ticket buyers to enroll in their useless membership program and take their money. Worst company I ever dealt with. The customer service unfairly, unilaterally, and self-servingly says they do not provide any refunds. Most unfriendly customer service ever!!!

I ordered tickets to go see The Long Walk 2 10 days in advance via Fandango for a 3:20pm showing. However when I got there the theater mgmt made me aware that Fandango should have reached out to me to let me know that the movie time was CHANGED a whole HOUR earlier (2:10pm). Fandango customer service "escalated" my issue and I was given a 3-5 business day resolution. It's now been 6 business days and still no word. Do NOT buy from Fandango - they do not value their customers.