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Fandango (fandango.com) has 676 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingEvents & Venues · Tucson, Arizona
Excellent
Events & Venues · Culver City, California
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Events & Venues · ST PETERSBURG, Florida
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Events & Venues · Arlington, Texas
Excellent
Showing 634 reviews with 1 star · Clear filters
Peggy A.
The movie stopped playing. I contacted coustomer service. They asked me numerous question to verify my account. Then told me I had watched more than 10 minutes of the movie so they could not give me any credit back. I asked to speak to supervisor and was told there were none available. Time for new on demand platform.
Sunny C.
Terrible Customer Service... they make their own issue an act of God to refund for a movie that doesn't work. Don't bother. Simple Customer service is not available with them
sweetsharie
Horrible. I'm never able to use their rewards or birthday promo codes. And customer service either doesn't know or care how to help people. Once I use the remaining gift cards from Fandango, I will never use them again. I will always use the
Consumer
Don’t buy your tickets from this RIPOFF WEBSITE. They won’t refund your money. Talking to some guy who didn’t speak English and very rude. So I’m out $35 . I inadvertently bought the wrong tickets and the time I could speak to someone the movie started. I tried 3 times to speak to someone who I could understand but no dice. Totally unprofessional. Buy directly from movie theater.
Thomas S.
Stalled the process of refunding tickets by five me an error when I tried to until after the showing time when it magically didn’t have any more errors but you obviously can’t refund something after the showing time.
Christina
Complete trash. Will never use them again and telling everyone i know to never use them either. NO CUSTOMER SERVICE what so ever, and Confusing refund restraints. (The reviews are all true, which is why they have a 1 star rating.)
Cora C.
I purchased tickets online for zootopia 2 the Friday after thanksgiving . When I tried to download the tickets the site errored out. I tried to get assistance through the chat called and spoke with a girl. Named Emma who stated she was the only Emma . And also couldn’t provide me a refund because she couldn’t find the transaction but the transaction still went through. I was charged with no way to redeem the tickets . I had to purchase tickets again for a later showing at a different theater because the other showing was filled . Fandango did nothing to refund or make sure I was taken care of
Ee
Terrible support. Ignores questions and just ends the chat whenever they feel like it