FandangoReviews of fandango.com

Unbelievable buffering issues make this service completely unusable. Everything worked fine under Vudu, and I had built a modest movie library. Since the switch to Fandango I can't make it through a single sitting without extreme buffering issues, regardless of the movie definition. Now the app just completely restarts in the middle of watching. The only reason I keep the app is for the movies I already purchased, but honestly I'd rather go back to DVDs. My TV is less than a year old, high speed internet, and all other apps work perfectly. The issue is clearly Fandango.

I had never used this service before....bought a ticket to zootopia 2 and forgot the time and missed it....I called for help and the lady told me their policy is returns/exchanges are only allowed before the movie starts. She told me happy holidays and that was that....I paid for a movie I never got to see....I was really disheartened that they didn't make any exceptions as I never used the ticket. It was my first time with this company and my last.

Playback errors constantly with 1GB fiber internet. Customer service admitted they can't handle high streaming demands. No refund issued, never using Fandango again.

Drove ten miles in a snowstorm to find that Fandango had wrong information, movie wasn't even playing at that theatre.

The movies are great but as Fandango took over Vudu now movies error player Everytime free or paid for movies never a quality viewing after take over so the suck

If I could leave negative stars, I would. I had a promotional code that I used for a ticket purchase, but later had to change my showtime. Company policy says that promotional codes are non-refundable and non-transferable, so I completely lost the entire value of my promo code. I called customer service to see if a supervisor could help with giving me a credit, but the customer service agent literally laughed at me. I understand upholding company policies, as frustrating as that can be for the customer, but the agent laughing at customers is unacceptable.

Worst app ever! We have 5g fiber Wi-Fi (internet) and every other app works just fine. We just had a new modem installed and our Wi-Fi is stable and high speed. Fandango At Home app buffers ALL THE TIME! Biggest problem is that the TV series we have bought do not show up on Movies Anywhere so we are stuck with this terrible service. Do better, Fandango!

I purchased a lot of movies when it was VUDU. I like the app except that have had sound issues for years and they are doing nothing to correct it. The sound constantly screws up during a movie and you have to hit the back button to correct it. You have to do this multiple times for almost every movie. Any help you get is useless, they say TV, Roku, HDMI cable, reinstall the app, clear the cache; none of that works and no other apps have the problem.