FandangoReviews of fandango.com

Watch when you use the website because it switches you to a different date and then you can lose your money because you’ll show up on another date so be careful when you’re using fandango and then they will not refund you for a mistake that their website did it’s horrible. It’s a stealing of people‘s money so just watch what you do when you’re doing dealing with fandango be sure you clarify everything cause I pushed for one date and they gave me another date so be careful fandango cannot be trusted because they will not refund you any money either unless somebody dies they said or a show show closes down the only time they’ll refund you so just letting you know giving you guys a heads up. Do not trust fandango website

we needed an immediate gift card for a last minute birthday party. The website showed a money-off coupon code. I went through the purchase process, watching for place to enter it, never found it. I pushed what I thought was just another button in the process of buying it and the purchase finalized. Then the confirmation screen said, "It can take 60 minutes to 6 hours to receive the electronic download card" We couldn't wait that long. I don't even know where the card was sent, we never received it. 48 hours later I submitted a refund request based on those issues and I was told that I checked the terms and conditions button and I should have read it. No refunds. NO REFUNDS FOR A CARD I NEVER RECEIVED? Three weeks later, still no card. But hey, big shout out to PayPal, I contacted them next to contest the charge and the robot read the details of my dispute and issued a refund on the spot. No wait time, no push back, 100.00 back in my account. I will not use Fandango ever again and I will use PayPal more.

Customer service is useless. I have a giftcard that hasn't been used. They will "escalate" it to the correct department. Zero ownership. Can't speak to a real human.

I have Fandango gift cards. Want to take my grandkids to see a movie. When I go to the website to purchase tickets NOTHING WORKS. No problems with any other website so it is the Fandango site. Went and loaded stupid ap on my phone. Went through process. entered their riduculously-long 19-digit Card # into the frickin check out. Only to get an error: We are unable to process your order. Sat on hold for 20 minutes on the customer service number and finally hung up. WILL NEVER, EVER USE FANDANGO AGAIN FOR ANYTHING and I will tell everyone I know.

Fandago is horrible they don't care about there customers. When I was on the phone with them they where rude and didn't care about the situation I brought to them.

I was charged double when I hit pay, never received my tickets because the email on file had a typo, and couldn’t reach customer support through their website chat at all. I only managed to find a phone number elsewhere. When I finally spoke to someone, I was denied a refund simply because I called after the movie ended — despite the fact that I never received the tickets and was overcharged. Very frustrating experience and zero accountability. I will not be using Fandango again.

Wish I had read the reviews before purchasing. I made a mistake in selecting the theater (Cinema de Lux Lowell instead of Cinema de Lux Hanover) and could not make an exchange. Zero customer service. Will never use this site again.

Wasn't able to easily refund my tickets because I had used a promo code. So by the time I called at 3:02, it was 2 minutes after the show time. Can't get a refund. Just use the theater you are going to to buy tickets, fandango is a pointless service