FandangoReviews of fandango.com

I was researching movie showtimes and made it to the checkout page on fandangos site. I was attempting to apply a promo for a free 7 day trial of their membership whereby they would waive convenience fees. When I finally recovered my account and logged in, it said I wasn't eligible. No problem. The website then glitched and in trying to scroll up, the page refreshed (I was on mobile) and it brought me to the pur hase confirmed page. Fandango refused to refund the tickets even though i contacted them one minute after this website error. They would only refund the amount before fees (fees being almost $8 on 3 tickets) and refused to refund the full amount unless I accepted it as credit. I dont want it because fandango is more expensive than buying directly from the theatre. I never authorized this transaction. Their agents kept getting disconnected without helping more than explaining the same policy over and over again. Absolutely horrible customer service- i never authorized the transaction and that should be clear on their end when I immediately initiated a support chat upon seeing they charged me. I never clicked confirm to confirm the purchase and have never had another company's website force me into a purchase I did not authorize.

I started with Vudu years ago which became Fandango. Over time I had accumulated 334 movies that I bought. Their latest move with Versant has totally screwed me. When Versant showed up either you had to agree to allow them to sell all of your info or you could not use the service. I had got in a email loop with them trying to resolve it, but they will not move. All I asked was for them to give me access to the movies I have bought which was not covered by their unfair requirement. I think they need to learn a lesson to protect others from their practices.

Their customer service is a joke. I had difficulty trying to cancel my trial subscription and contacted them for a refund. They were not really helpful and were not very concerned about assisting and taking care of me. They were just going through the motions. They just want to take my and other customer's money. I will try my best to not do any business with this company again!

I have a bad experience to fandango fan club the not good at all the charges me two after I cancel the subscription

Bought 2 senior tickets to see Anaconda at Ion theater in Edmond OK on the 12/30/25. After I paid thru PayPal I noticed the tickets were posted to a different theater in Stillwater OK. I’ve sent texts, emails (72hr)reply and tried calling but the # isn’t valid. Yes Got an email today, called the customer service number, explained issue they hung up on me.

When Fandango took over Vudu is when everything went down hill. Fandango’s customer service (or lack thereof) is a joke and just puts you off by slow replies to your problem and never getting to a solution. Very deceptive practices by saying a move is 4.99 and the when you go to purchase it’s 3 times the price. The stream is sketchy sometimes it works and sometimes in the middle of a movie it will say error. If I would have known how Vudu was going to end up after the purchase by Fandango I would not have such a large catalog of movies. Now I am stuck with a bunch of movies from a crappy company that provides a crappy service and has crappy customer service.

I had forgotten how much I did not like Fandango. It has been awhile since I used it. Now, I have paid 24.00 for a movie that I cannot watch because of buffering issues. I promise I won't buy or rent any more movies from them. Youtube has everything they do AND their movies play all the way through without stopping again and again and again. Plus I will be spreading the word.

The website included seats I did not select in my purchase, when called customer support they refused to remove the extra seats! only 2 options were to: 1. Cancel the order and refund part of the order due to non-refundable fees even tho I was still getting the seats I originally selected. 2. Cancel the order and give me full credit, therefore they'd still keep my money. When asked to speak to a manager to get the non-refundable fees waived since I was still buying my original selected seats, they refused. After this whole fiasco I realized that the website is designed intentionally to scam you... unavailable seats and your selected seats BOTH show up orange. Their customer support is bullshit