FandangoReviews of fandango.com

Hmm, might have used Fandango at Home if I could have created an account. But apparently, the Fandango account I use to buy movie tickets at a physical theater can't be used to buy Fandango at Home movies, AND I can't use my email account I use to buy physical tickets to create a Fandango at Home account. I have to create a whole fricking new email account to create a Fandango at Home account. Y'all are Luddites!

Oh, wow, had no idea these shysters had gotten so bad. 1.2? They should be out of business. Their system logged me out of my Fanclub account on the way to buy tickets and they wouldn't refund the service fees even 5 minutes later, after I noticed the fees on the email confirmation. Shady AF.

VERY MUCH concerned with the 'easy' share-your-ticket button on the app. [ fand.co / 1234abc ] is way too guessable (only 7-characters), and hides almost nothing of my personal information in the resulting ticket confirmation page. NO OTHER levels of authentication. Not even a login page, not behind a set of 2FA hand-wavy bullcrap. So movie location, my home ZIP, last 4 digits of my debit card, my name, my email address.. even the equally open link to the ticket barcode itself - it's all in plaintext right there just from visiting an extremely short link. Lovely! Oh and because I can view sourcecode, I'm finding a lot of other personal information embedded as extremely plaintext javascript, not even obfuscated or partially hidden behind some fancy JS objects that I or an automated script would have to dig around to find.. Just guess that initial 7-character link and you're golden!~ HTML scrapers can have a heyday with this one!

Just had them request my CREDIT CARD INFO. by their customer service for a problem with a GIFT CARD. Said they couldn't investigate the fraud unless I gave then that info. I refused and now I have just been ripped off for $35.

Just before the movie started, the movie theater closed the theater/room. Fandango won't refund because it's now after. That simple. Disputing with my credit card company. I wish there was anything at all I could do to not use Fandango any more.

Their website SWITCHED the theatre and sent me tickets to a theatre i would never go to and never have been to and didn't book! Then i went to my normal theatre and the tickets were no good of course. Then, i tried calling them and it's horrible horrible voice mail nightmare and then they refuse to refund your tickets after you spent your evening driving to theater and back home and ruined my whole evening! They are evil horrible company. Do not buy tickets from their defective website. I have 40 years of professional IT experience and multiple advanced degrees and I'm perfectly capable of picking the theater that I always go to, to buy tickets, and not pick one that's far away that I've never been to!

I have active 2 Fandango gift cards with language that says they don't expire. I went to use the gift cards today online and they were not accepted. I spoke to 2 Customer Service Representatives. Apparently they do expire and Fandango will have to issue me new gift cards within 3-5 business days. The representative confirmed the GC balances but still won't issue me a new GC. So now I have to pay full price ($120) for 4 tickets to see the movie or lose my seats. It literally defeats the purpose of buying gift cards that don't expire.

Fandango web site and app are the worst. I rarely ever write reviews (maybe 2 in last 10 years…..you really have to piss me off). I received a fandango gift card for Christmas and went to use it yesterday and again today. The web site has so many pop up adds is nearly impossible to use. The app is not much better….just buffers forever finding seats. I had to go to the theater’s web site to order directly and use my Visa. I feel like I’ve already suffered more than the $25 value of the gift card so in the trash it goes.