FancyledsReviews of fancyleds.com

The first thing you need to know about this company is that, in the UK at least, they have failed to submit their accounts and the Government have petitioned them to wind up. Speaking of 'wind-ups', here is my experience. Two boxes ordered with the lights and one 'Fancy Neon' light. The Fancy Neon light did not work. The company supplied a firmware upgrade. It didn't solve the issue. The main light strip that connects to the TV obviously has to bend 90 degrees to go around the corners of the TV. There are brackets supplied to do this, which I used on both sets of strips on TWO TV's. The light strips are brittle and aren't designed to be bent AT ALL. So, what happened was that on two of the corners, one on each TV, bending the light strip as per the installation instructions resulted in a loose connection that made the lights flicker and you had to press your finger on them to get them to stop. Bending the lights obviously cracks the brittle connections within the strips. What also happens is when you remove the strips, they leave a sticky residue that's really hard to remove. Despite me explaining all of these issues multiple times in emails and their website clearly stating that they will give a refund for faults within the warranty period, they are refusing to refund me or even discuss the issue. They are saying that I bent the light strip, but you have to bend it to install it. It has to be bent around the four corners of your TV. The fact that it happened on two separate strips on two different TV's shows it's a design flaw. Regardless, there are consumer protection laws in the UK that this company are in breach of. But what else would you expect from a company whose accounts are overdue and are the subject of a wind up order. My advice is to steer clear. It's pretty obvious from other reviews on here that the company have no intention of reimbursing anyone who has an issue. They'll do their firmware updates etc (which don't work) but anything else and they aren't bothered. I implore you NOT to buy anything from this company. It's obvious they are in financial difficulties and are deciding to not offer any customer support when it comes to refunds they are legally obliged to issue. I'm going to small claims court with them because they owe me £500 to refund me for their shoddy product. If you can, pay the extra and go with Philips Hue. Far superior product in every sense. Use Fancy LED at your peril.

Stay away! The company doesn’t have a mechanism for tracking shipments. A few days after I ordered, the shipment was started, but never arrived at the shipping company. It’s been missing for two weeks and they are “Investigating”. No update. Disorganized company. Product maybe good, but you are unlikely to get it.

When I switched to Linux I couldn't keep using my Hue set-up because there is no app to control it. I had to either buy a Hue sync box or go for a different environment. After a lot of research and watching reviews on Youtube I decided to go with Fancyleds. Which was a HUGE mistake! Here's why... I connect a Linux PC and a PS5 to my Fancyleds sync box. After installing everything things looked ok at first. But then I had to reroute a cable and after plugging it back in I had a blank screen and no leds. It took me about two hours of resetting the box, unplugging and replugging cables, restarting the PC and lots of trial and error. Then it seemed to work again. But the box was so unreliable and unpredictable that it was impossible to tell what action had fixed the problem. The next day when I booted my pc... No leds again. Another hour of trial and error until it worked. I have worked with computers for about 30 years or so and even though I am no ID expert I know how to solve problems and have done so every time I had one. Not with Fancyleds. They are just not reliable. When the problem kept coming back almost on a daily basis I contacted support. I described the problem in great detail. Their reply asked for the exact same things that I had already explained in my question to them. I replied with even more details and telling them the same things again. After that no answer anymore from their side. After losing hours to this BS situation I finally found time to play a PS5 game one day. But not for long because that terrible box completely messed up the colors. Another two hours of trying different cables and all kinds of things I could come up with. Nothing solved the problem. So I contacted support again. Same procedure... I explained my problem in great detail, uploaded a screenshot, told them what I have tried to solve the problem etc. In their reply they again asked me all the things that I had already explained, told me to try exactly the things that I already tried and... I think in both cases they didn't even read my question but just copy-pasted their standard reply. Of course I took a lot of time out of my day again to explain everything again. Result... No answer. Support ignored my request to either help me make that broken peace of electronics work or refund me. Twice! And to make things even worse. The first email I wrote to them was asking for an invoice. Which they refused to provide! I lost a lot of time and money with this. In the end I was able to make it work somehow. It's ok now for the PS5 as far as I can tell (didn't have much time to test it) but for the PC I must switch inputs each and every day to get it back to work. It's a pain in the neck... For a bit more money I could have bought that Hue sync box. I have rarely regretted a purchase as much as buying these (notso)fancyleds. This same post was removed by the mods on Reddit... Go figure...

I purchased the 2.1 model a couple of weeks before Black Friday, but it arrived afterward. When I noticed there was a discount, I sent them multiple emails. Despite their claim of responding within approximately one day, they didn’t reply for 17 days. When they finally responded, I asked if I could still receive the Black Friday discount, but they refused. This feels incredibly unfair—first, my emails were ignored, and now I’m stuck with a late delivery, unable to return the item, and missing out on the discount everyone else received.

I bought $300 LED Box && Light Strips, Shop App said Delivered to Canada Post with Shipping Number, but Canada Post has NO HISTORY of item. Beware.

Fancyleds ships a 250+$ piece equipment without signature or receipt tracking and now someone is enjyoing the box I paid for without me being able to get it back or obtain a refund. Tracking on their website does not provide much more.

Shipping took quite some time and support never really answered my emails but copy-pasted stuff from the FAQ on their website. After my second request they told me that tracking won't be available until the package arrives in my country. WTF? Can mean anything... The device itself works... somehow. Setting it up was... odd. It seemed to work and not work and it never was clear why. After quite some time I managed to get it to work properly but then had to re-route a cable. Unplugged it, replugged it and... nothing. Took me quite some time to realize that whenever you unplug a cable you can't just replug it but one must reset the whole device. What cheap cr.... I wish I had chosen the crazily expensive but flawlessly working product from that Dutch company... Today I wrote them asking for an official invoice but that's something they refuse to send. I bought the device for an organization I work for. So this means now that I have to pay for it with my own money. Bad communication, no invoice, mediocre (at best) device. I'd say... Avoid, save some money and then go for that huegely better product with the crazy price tag that at least works properly! Regarding the company's reply: I NEVER asked for an invoice with a company name and VAT. I asked for an invoice with the data I entered when I bought the device. But they do not provide one. I lost 300 euro and now have to work with a mediocre device. Had I paid a bit more to a decent company I had NOT lost any money (because they would have given me an invoice) and I had a great device. What company refuses to provide an invoice anyway? If that doesn't sound suspicious what does? One more detail: On my request for an invoice they answered "We do not generate invoices, the receipt you receive at checkout is provided." And in that provided receipt it says "Total paid today... €0,00 EUR". How can I use this to prove my expenses? Another update on the product and the support: About three days after I wrote the review above the device stopped working. It took me another hour to fix it because it just isn't consistent. It takes an unknown combination of resets of the device itself and restarts of the HDMI source. Nothing can be reproduced in a meaningful way and it's a a game of trial and error to make it run again. So I contacted support. Who couldn't care less and just sent me a copy-paste answer from their FAQ, completely ignored the things I said and asked for things that are either not possible or make no sense (like for example lowering the resolution - I bought a 4K device and support tells me to lower the resolution???). When I asked them to help with my problem instead of copy-pasting known info, they never answered again.

I order the product 01.Jul till now nothing.i wrote them an email this was the response from 24.jul. today its 08.08.2024 no feed back its a scam Hi Bernard, I will follow-up on this with our dispatch team and get back to you with an update. Thank you for patiently waiting! If you have any more questions, feel free to ask. Kind regards,  Laura L. Customer Support Manager | Fancyleds Available Monday - Friday Instruction Manuals Frequently Asked Questions Its now 22.08.2024 still no positive feedback. Only they say they will contact me if there is some change.