FancyledsReviews of fancyleds.com

Buyer beware! The product photos and descriptions are extremely misleading on this website. We were led to believe we needed to purchase the "pro bundle" which showed the module in one box and a set of lights for the box in another. This is NOT the case as the module box already COMES with the TV lights that we needed. Contacted customer support to return the now completely unnecessary extra string of LED lights and were rudely told no returns "but here's a video of how to install." These bundle photos are VERY purposely misleading. Do not fall for their trap.

If a company doesn’t have a customer service number how much do you trust it ? the lights themselves fine The box itself has many problems one you’ll get black screens and will wondering wear my picture if you face app connections issue company will give THE HARDEST TIME for a replacement. I was deemed not eligible for something i didn’t break while under a year warranty.

My order was stuck somewhere due to Amazon Delivery, which this company uses in the USA. The Fancyleds' customer service is unprofessional and does not provide any help to fix the situation. I still didn't get my order that I'm paying for. I would not buy anything from them anymore

Defective product does not work with early 2015-2018 Dolby Vision TVs. Mis-sold the product as their website does not state the incompatibility. Refused refund or any compensation. Have to take them to small claims court now. Terrible customer service! Avoid!

Rubbish quality, didn’t work from the get go with dead LEDs. Took photos to ask for a replacement strip but they wanted a video, this new tv is huge and heavy and its just too much work to unmount, take a video, to remount, wait for a replacement from the states to then unmount, replace strips and mount yet again. For the cost they should just work but this is like cheap chinese quality. Couldn’t be bothered and in the bin, almost £200 wasted. Update I did contact you and said I had photos but you said you wanted a video, I am not unmounting this huge and heavy TV just to have to put it up again and then take it down again and put it up yet again for LED lights that are faulty out of the box and will likely just become faulty again. Keep the money and this rubbish can go in the bin.

Ik heb ongeveer twee maanden geleden FancyLEDs gekocht en ben er helaas totaal niet tevreden mee. De installatie verliep vlot en de lichten synchroniseren goed met mijn PlayStation, maar sinds ik ze gebruik duurt het bijna een minuut voor mijn PlayStation-beeld verschijnt bij het opstarten. Ook als ik mijn soundbar aan- of uitzet, duurt het telkens zo’n 30 seconden voor het beeld terugkomt. Deze vertragingen had ik voordien niet. Voor een product dat mijn setup zou moeten verbeteren, zorgt het vooral voor frustratie. Ik raad FancyLEDs jammer genoeg niet aan.

I purchased one of the most expensive boxes and I had informed them that I never received the package. They said it shows on their end that it was delivered through Amazon so then I asked for proof how Amozon usually takes a picture and they can’t provide that for me and that was that they stopped replying to my messages which I think is horrible because they can’t provide proof that it was delivered and basically asked out of almost $300

DONT BUY! WORST PRODUCT AND EVEN WORSE CUSTOMER SERVICE. THEY WILL TAKE MONTHS TO DELIVER AND IT WONT WORK. SCAM COMPANY!