Aleeyah C.
No customer service ? Sent wrong color wig
After purchasing my wig I requested a cancellation and was ignored. After receiving the wig it didn’t match the description. (Lighter color) I requested a cancellation/return again no response.

FANCIVIVI braided wig has been collaborating with hundreds of local hair salons in the United States for more than 5 years and has now advanced to its 20th generation. It provides a highly natural look and does not require any complicated wearing techniques. At FANCIVIVI, we aim to empower black women with our stunning range of braided wigs, meticulously crafted using Japanese synthetic fiber, to deliver the highest quality possible.
Fancivivi (fancivivi.com) has 97 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Aleeyah C.
After purchasing my wig I requested a cancellation and was ignored. After receiving the wig it didn’t match the description. (Lighter color) I requested a cancellation/return again no response.
M P.
I've been trying to reach Fancivivi about a return since the day I received the wig on March 18th. Your policy states 3 days. However, calls cannot be completed as dial from the phone number on your site. Your email store is understandable and no reply from your support email.
D. R.
I need to return this hair unit. Unworn, natted, & not good quality. I sent pics and text'd you right away and got no response or return address. Never again!!!
Shellz
I love my units Everything was perfect Shipping was fast and easy Came right on time
Leanda F.
well i always enjoy buying your braided wig .
Unhappy C.
I ordered two wigs with my order.. Only one wig was delivered.. No one is responding to my emails.. It's been over a month now
Annette G.
The level of communication is just disrespectful. Took almost 2 months to receive. Made multiple attempts to reach out. Started feeling like I got scammed. Only after I involve PayPal I receive a tracking number. Besides that the wig is bomb. This was my 3rd and final order due to the communication issue.
Diane J.
Je n’ai toujours pas reçu ma commande impossible de les joindre et d’annuler la commande. Faites attention sur les réseaux sociaux avec les influenceuse qui vous raconte que du n’importemoi je me suis faites bien avoir.