FANCI ME JewelryReviews of fanci.me

Je déconseille aux clients européens d’acheter chez FANCIME sans lire très attentivement les conditions de retour. J’ai commandé pour 428,99 € de bijoux Harry Potter. À réception, la qualité ne correspondait pas à mes attentes et j’ai souhaité retourner l’intégralité de la commande. Le vrai problème a commencé au moment du retour : FANCIME m’a demandé de renvoyer le colis à New York à mes frais. Depuis la France, plusieurs transporteurs m’ont refusé l’envoi dès que j’ai précisé qu’il s’agissait de bijoux. J’ai finalement dû passer par FedEx, pour un coût réel de 112,44 €. Après de nombreux échanges, FANCIME a accepté de me rembourser seulement 50 USD de frais de retour. J’ai également dû insister pour obtenir le remboursement complet de ma commande, car un article avait été oublié lors du premier remboursement. Heureusement, j’avais filmé tout le processus d’emballage et pouvais prouver que l’article avait bien été retourné. Au final, j’ai récupéré l’intégralité du prix de ma commande ainsi que 50 USD de frais de retour, mais cela m’a demandé énormément de démarches, de mails et de justificatifs. Mon conseil aux acheteurs européens : soyez conscients qu’un retour peut être compliqué et très coûteux, même si le site donne l’impression que les retours sont simples.

I didn't really like the necklace and I wanted to return it. You have to pay for your own shipping back to the US. I bought a necklace for 40 euros and shipping is 25. Also I've sent an email to them but I don't receive a reply. The necklace itself (from harry potter collection) is from very cheap looking gold and the diamonds are flat.

I ordered the Harry Potter Slytherin ring (Order Tracking: 4PX3003032344644CN). The package arrived perfectly sealed and undamaged, but the jewelry box inside was completely EMPTY. This is a clear fulfillment error on their end. Instead of taking responsibility and issuing an immediate refund, their customer service is gaslighting me with automated emails about "manual inspections" while holding my €68. I am leaving for vacation soon and do not have time to deal with this scam. Avoid ordering from FANCI.ME unless you want to pay for empty cardboard! UPDATE: They finally agreed to issue a refund, but ONLY after I posted this 1-star review and threatened to report them to consumer protection. They didn't offer a single genuine apology for their mistake, zero compensation for the stress, and not even a basic promo code. Instead, they immediately started spamming my inbox begging me to delete this review, even though I now have to wait 5-15 business days for my bank to actually process the money. I am not deleting this. Buyers have the right to know how FANCI.ME treats its customers when things go wrong. Avoid them unless you want to pay for empty cardboard and fight for your own money back.

I still haven't received my order. FANCI responds indicating that it has already been delivered, that according to the SHOP app it was delivered in Oklahoma and not to the address of my order in MIAMI.

There’s one airpods i have ordered and it’s more than two months ago. I didn’t even get it. It’s still not showing any updates on it

More than 15 days and I haven’t receive my items

I still haven't received my package after three weeks and I still have no information about it. So I'm waiting, but if the product doesn't arrive before Valentine's Day, it's a disgrace.

I ordered two separate charms for Christmas gifts. They sent me two of the same. I emailed them after Christmas asking how to fix this, and I never heard back.