Fanatics CollectReviews of fanaticscollect.com

Easy to use and support is quick to answer and help

Really happy with the customer service! Not super happy that I had to contact them regarding a breaker but the customer service was really exceptional, thank you in particular to Belle!

I’ve ordered from the website about 8 times already and have not had a single problem. I waited to write a review because I never go based off of one sale so having multiple purchases and no issues is a good indicator for me so they have my thanks for that!

Great site but if you ever have to use support you are in for a rough one. And unfortunately I find myself having to contact support a bit. Usually takes multiple days to get a response, I’ve had a ticket open for over 2 months now in one instance.

I have multiple ‘open tickets’ with fanatics collect after I’ve spent ten of thousands of dollars this year collecting on their site. First major issue is this; I sold one of my cards in my digital fanatics wallet several months ago, fanatics got paid their cut and when I went to ‘verify my identity’ in order to link my bank account it failed. Since then I’ve gotten absolutely nowhere with weak emails to fanatics connect employees about my account verification so that I can have access to the money when I sell an item on your platform and when you get paid a cut of my money. Fanatics has still not verified my account. Until they do, this smells like straight up scamming or theft. I’m waiting fanatics collect. Second issue is this; I did a break on tom Brady’s card vault recently, it was a $39 break and I got charged over $57 for it. That doesn’t make any sense. I messaged card-vault and even the breaker ‘boomer’ admitted that this didn’t sound correct (duh) and said they would get back to me soon. They have not and are now ignoring my messages. Third issue is this; I have a topps UFC redemption autograph card that was supposed to go into my digital fanatics wallet. I got a notification from fanatics months ago that the card was being processed and then I never refunded it. Basically somebody somewhere lost my card and I have an open ticket for this and I’m still not getting an answer about it. That’s a valuable card and I either want the card or I want to be compensated for it. Again, very bad business, scammy and theft unless somebody does the right thing here and I haven’t been given any reasons to think that they will. I’ve got evidence of all of these things from fanatics collect.

Love it gonna keep on going

Good inventory and good buying experience

Customer service and processing times are a little slow and there are some slight app glitches such as having to enter a bid multiple times before it works but the low (or 0%) fees more than make up for it!