FamiPrintsReviews of famiprints.com

Response from FamiPrintsMay 14, 2024

Hi Collin, We are sincerely sorry for this inconvenience it may cause. During this time, our carrier has had to handle a large number of orders and sometimes they might mess up and send the item to the wrong recipient. We have a policy to protect the customer's rights so please do not worry. Our Support Team has contacted you to verify the problem. Please check your email box to reply to our ticket. We will solve your case as soon as possible. We look forward to hearing from you soon. ____________________________ Updated: We checked the tracking link and it seems that the replacement was delivered. Could you please help us confirm whether you received the replacement or not? https://www.ups.com/track?track=yes&trackNums=1Z1F995R0397513444&loc=en_US&requester=ST/trackdetails We look forward to hearing from you!

Response from FamiPrintsMay 13, 2024

Hi Danny, We are sincerely sorry for this inconvenience it may cause. We hope you can understand that we have received a large number of orders during this peak time. Sometimes the carrier might experience a slight delay which causes the order to arrive a bit late. In addition, your shipping option is Economy Shipping, which will take 5 - 8 business days to ship the item. We are still following that timeframe and your order still has been in transit. Here is the tracking number for your order: https://www.ups.com/track?track=yes&trackNums=1Z1F995R0398756592&loc=en_US&requester=ST/trackdetails We hope you can be patient and wait for your package to arrive. Once again, we are truly sorry for this inconvenience.

Response from FamiPrintsFeb 27, 2024

We are sincerely sorry for this inconvenience it may cause. We are not a scam and we have a policy to protect our customer's rights. We hope you can understand our situation and the carrier. We received a large number of orders before Valentine's Day. The quantity overload could cause your package to arrive a bit later than the timeline. We will record your case and work with our carrier to improve our shipping service in the future. We also saw that the tracking link shows "DELIVERED". Could you please confirm whether you received the package or not? If there is still a problem, please contact via our official email [email protected] We are always willing to help.

Response from FamiPrintsNov 8, 2023

Hi Joyce, We deeply apologize for any inconvenience this situation may have caused. Occasionally, items may incur damage during the shipping process due to unforeseen circumstances beyond our control. Nevertheless, we have established policies in place to safeguard our customers' interests. Our team has already received your case and is actively working to identify the optimal solution for you. We eagerly await your response and kindly request that you reach out to us via email at your earliest convenience. Rest assured, your satisfaction remains our utmost priority, and we are committed to doing everything within our power to rectify the situation.

Response from FamiPrintsOct 2, 2023

We are sincerely sorry for this inconvenience it may cause. We understand that the tracking with no updates will cause you confusion and disturbance. We would like to clarify some points regarding your order. We have made your order and sent the package on September 25. USPS often is slow to scan the package and update the status of the order on their system although the order is actually in transit. We also worked with our carrier in this matter to find the best way to improve the tracking link service. Your order was placed on September 21 and we have a shipping policy for the Round Sign with Standard Shipping. The timeframe is about 6 - 12 business days and we are still following up on this. If after that period time, you have not received your order yet, we will process a refund, no more explanation. Please read our policy here: https://famiprints.com/policies/shipping-policy We will keep you updated on the status of your order and we will try our best to support you in getting the item as soon as possible. Thank you for your understanding and patience.

Response from FamiPrintsSep 5, 2023

Hi Tyree, We are sincerely sorry that you are not satisfied with the design of your order. Our team has sent an email to support you and find the solution as soon as possible. Please check your mail box and reply to that email. We look forward to hearing from you soon.

Response from FamiPrintsAug 10, 2023

Hi Melissa, We would like to provide you with an update regarding the replacement shipment that was initiated for your order. Unfortunately, we encountered some problems during the transit process, which resulted in the replacement shipment being lost in transit. As a result, we took immediate action to resend the replacement for the second time, and we sincerely apologize for any inconvenience this situation may have caused. We has been trying to contact you via emails multiple times to inform you the situation but no reply was received. In addition, as a gesture of goodwill, we had initiated a partial refund for your order. However, it appears that the refund process encountered challenges, and we were unable to process the refund successfully. It is possible that there might have been a dispute on your end. Could you close the dispute so we could process the refund as soon as possible? We will keep you updated on the status of your replacement and we can be sure that we will no longer disappoint you any more. ----------- Update: We're really sorry about the problem you faced. Sometimes, things can go wrong that we can't control. We know that explaining more won't change what happened. So, it's our mistake, and we take full responsibility. We want to fix this as best as we can. We checked and saw that your second replacement has been shipped out. Here is your tracking link: https://www.ups.com/track?TypeOfInquiryNumber=T&InquiryNumber1=1Z1F995R0390192198&loc=en_US&requester=ST/trackdetails so you can follow and check on your package. Thank you for your patience and understanding. ----------- Update: We checked and saw that your replacement was delivered. We have sent an email to inform you this information. Please let us know whether you have received the package or not.

Response from FamiPrintsJul 29, 2023

Hi Kelly, I'm truly sorry to hear about the missing date on your shirt. This is certainly not the experience we want for our customers. Please reach out to us at [email protected] with your order details so we can rectify this for you. Thank you for bringing this to our attention.