Steve
Product came out excellent
Product came out excellent. But service is a bit slow and the tracking info takes days to update. But otherwise satisfied because of the product quality.

BE A PART OF YOUR MEMORIESWe help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.The Story Behind FamiPrintsCreated since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories".That's why we promise to deliver the finest of both.Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.All for just one simple goal:Make you happy.
FamiPrints (famiprints.com) has 474 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 29 reviews with 4 stars · Clear filters
Steve
Product came out excellent. But service is a bit slow and the tracking info takes days to update. But otherwise satisfied because of the product quality.
Candace T.
The product came out great, The only complaint I have is about the shipping It took a long time to get to me but otherwise everything else was great. I will be ordering some other things soon, thank you
Shona S.
It is a great product. I just assume the entire print would be brown like the picture but instead I had a black trim around the hearts (it was not exactly like the picture).
ToEkNee
My only complaint is that the status was not updated until after I received my product. This caused some nervousness being the short window between ordering and the anniversary date. Other than that, I love the product and so did she.
Adam M.
Update: After several emails to the customer service rep, they replaced the print at no charge to me. While the process took longer than it needed to, eventually the mistake described below was corrected. I ordered a print which depicts the lyrics for Fleetwood Mac song, The Chain. According the the website Genius lyrics, which the company uses, the first word in said song is F@ck. This is contrary to nearly every other lyric website. The company acknowledged the mistake but refused to offer a refund and instead offered to provide another print for $35. The company claimed the $35 dollars was to cover material and shipping.
Response from FamiPrintsAug 4, 2021
Hi Adam, We sincerely regret your negative experience. As we investigate your case, there may be a misunderstanding; please check your email to resolve this matter. Thank you for your patience! Hi Adam, In response to your review query. We have informed our website that your order was made specifically for you and that we will not accept the return. https://famiprints.com/pages/return-and-refund-policy I also would like to explain the replacement fee to you. That fee includes both shipping and handling new items for customers, and we also assist you with a portion of the product cost so that you can receive the item as expected (the original price of the product includes shipping cost, which is $58.90). If the date is incorrect due to our error, there is a replacement fee. However, the date is incorrect due to your error in filling it out. All of our customers accept this solution, and they can correct their errors to fix the correct date or information. I will do everything in my power to assist you in resolving this matter.