Luke
Great customer service
Great customer service. I did purchase the shipping protection as this was an anniversary present and I wanted to be safe. The first one did come damaged. Somewhere through the shipment, the corner got all bent. I asked them how the shipping protection worked and they got a new product on its way to me within like five minutes. New one came in great shape and looks wonderful!
Response from FamiPrintsNov 20, 2024
We're so glad to hear you had a great experience with our customer service! It's unfortunate that the first item arrived damaged, but we're happy the shipping protection provided peace of mind and allowed us to resolve the issue quickly for you. It’s great to know the replacement arrived in perfect condition and looks wonderful. Thank you for trusting us with such a special anniversary gift! 🎉

