Family Credit Management Reviews | Read Customer Reviews of familycredit.org

Family Credit ManagementReviews of familycredit.org

4.9788 reviews
Credit & Debt Services
111 N. Wabash Avenue, Suite 1408, Chicago, Illinois

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Family Credit Management

About Family Credit Management

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years.Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate.For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies.As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way.At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.

Family Credit Management (familycredit.org) has 788 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: familycredit.org
Website: familycredit.org
Category: Credit & Debt Services
Location: Chicago, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Credit Management reviews

Showing 751 reviews with 5 stars · Clear filters

Michelle Y.
Dec 12, 2025
No issues
Always deducted when should be.
Response from Family Credit ManagementDec 28, 2025
We're glad to hear the payments have been running smoothly. Consistency is important, and we're happy it's working well for you.
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Tammy S.
Dec 12, 2025
Family Credit Management is a great organization
Family Credit Management is a great organization and I'm seeing huge progress watching my debt go down monthly . Your team always responds quickly to any questions I have and my creditors are paid right on time every month . You guys have been a huge blessing to me , Thank You !
Response from Family Credit ManagementDec 28, 2025
Thank you for your kind message. We're so glad to hear you're seeing real progress and that the program has been a helpful part of your journey. It's wonderful to know our Client Service team has been there when you needed support.
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Tracey P.
Dec 12, 2025
It's very convenient to have my payment…
It's very convenient to have my payment deducted from my account
Response from Family Credit ManagementDec 28, 2025
We're glad to hear the automatic payments have made things more convenient for you. It's a simple way to stay on track, and we're happy it's working well for you.
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Audrey B.
Dec 12, 2025
Excellent company!
I have been a client with Family Credit Management for a long time & they have always took excellent care of my finances, on time, every month. The FCM representatives have always been easy to reach & have always answered my questions in a patient manner. I would definitely recommend FCM to others. Very Happy!🙂
Response from Family Credit ManagementDec 28, 2025
Thank you for your thoughtful message. We're so glad to have had the opportunity to work with you over the years and to hear that you've felt supported every step of the way. It means a lot to know you’d recommend us, and we truly appreciate your trust!
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Brent S.
Dec 12, 2025
The person
The person, on the phone, was very courteous and professional.
Response from Family Credit ManagementDec 28, 2025
We're glad to hear your experience over the phone was positive. Our Client Services team works hard to provide courteous and professional service, and we appreciate you recognizing that. Thank you for your feedback!
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Maria
Dec 12, 2025
Paying on an auto deduction has been a…
Paying on an auto deduction has been a blessing. No need to worry when to make the payment. I also appreciated the team member who assisted me with my debt assistance.
Response from Family Credit ManagementDec 28, 2025
We're glad auto deduction has brought you peace of mind, and it’s great to hear that Alexandria and our whole team were helpful during the process. We’re always here to support you.
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Linda and Tony O.
Dec 12, 2025
Great Company!
Everything works just as they said it would. They are very helpful with any questions that we have had. We truly enjoy working with this company.
Response from Family Credit ManagementDec 28, 2025
Thank you for your kind words. We're so glad to hear everything has gone as expected and that you've felt supported along the way.
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Tricia and Mahlon S.
Dec 12, 2025
It has been seamless and wonderful
It has been seamless and wonderful. I don't have to think about it. It's a stress I don't have anymore thanks to the auto pay service.
Response from Family Credit ManagementDec 28, 2025
We're so glad to hear the process has been seamless and that auto pay has helped reduce your stress. It's great to know we are making a positive difference for you.
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