Family Credit Management Reviews | Read Customer Reviews of familycredit.org

Family Credit ManagementReviews of familycredit.org

4.9788 reviews
Credit & Debt Services
111 N. Wabash Avenue, Suite 1408, Chicago, Illinois

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Family Credit Management

About Family Credit Management

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years.Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate.For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies.As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way.At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.

Family Credit Management (familycredit.org) has 788 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: familycredit.org
Website: familycredit.org
Category: Credit & Debt Services
Location: Chicago, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Credit Management reviews

Showing 751 reviews with 5 stars · Clear filters

Gail H.
Jan 20, 2026
Very co-operative
Very co-operative
Response from Family Credit ManagementJan 23, 2026
Thank you for the note! We're happy to hear you felt supported. We're always here if you need anything!
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Luis
Jan 20, 2026
Fast and smooth signup
Enrolling in the program was quick and simple with awesome customer service. Glad I found this program so I can become debt free.
Response from Family Credit ManagementJan 23, 2026
We're so glad you found us too! It's wonderful to hear that enrollment was quick and simple, and that our team provided the kind of service we aim for every day. We're excited to be part of your journey to becoming debt free!
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Heidi
Jan 20, 2026
Jennie Baxter was able to explain all…
Jennie Baxter was able to explain all my options and answered all of my questions! She put my mind at ease.
Response from Family Credit ManagementJan 20, 2026
It’s wonderful to hear Jennie was able to answer your questions and help you feel more at ease. Knowing you have someone to guide you through your options can really take the stress out of the process.
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Cruz
Jan 19, 2026
Jennis Baxter is amazing
Jennis Baxter is amazing. The process was very easy. The program is very responsive and super helpful. They answered any questions I had and were very comforting about the situation I am currently dealing with. I will recommend this program to any friends or family.
Response from Family Credit ManagementJan 20, 2026
That’s so great to hear. We’re really glad the process felt easy and that Jennie helped you feel more comfortable through everything. We'll be sure to let her know you shareed such kind words. It means a lot to know you’d recommend us to friends and family.
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Vance
Jan 18, 2026
Whitney was very informative
Whitney was very informative. She was polite and listened to all our questions and gave helpful answers.
Response from Family Credit ManagementJan 20, 2026
That’s wonderful to hear. We’re so glad Whitney was able to answer your questions and make the process feel clear and supportive. We’ll be sure to share your kind words with her.
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customer
Jan 17, 2026
Ease of application
Ease of application
Response from Family Credit ManagementJan 20, 2026
We know that first step can feel like a big one, so it’s great to know it went smoothly for you.
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Customer
Jan 17, 2026
Great people to work with
Great people to work with, professional and fast.
Response from Family Credit ManagementJan 20, 2026
So glad to hear it's been a positive experience. It’s always great to know our team was easy to work with and quick to help when you needed it.
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Keely I.
Jan 17, 2026
Very happy with my Debt management!
I’m very happy with the debt management plan I received from Family Credit. It’s reasonable and doable and the reduced interest rates on my credit cards will help tremendously. Jennie was friendly, professional and put me at ease about my debt. Definitely would recommend.
Response from Family Credit ManagementJan 20, 2026
We’re so glad to hear the plan feels manageable and that the lower interest rates are making a difference. It’s great that Jennie was able to make you feel comfortable and supported, she’ll be happy to hear that.
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