Mark H.
FAMILY COURT DIRECT IS AWFUL!!!!!
After I paid $159 to join, for what was discosed as an urget representation/filing, Family Court Direct was late for their appointment call then told me it would take 2-3 weeks for a lawyer callback. MANAGER KELLY CROSS IS RUDE! THIS IS UNACCEPTABLE! I STILLL DO NOT HAVE MY REFUND! FCD is refusing to return my WASTED time! FCD DESERVES MINUS 50 STARS!!!!!!!!!!
Response from Family Court DirectJun 3, 2022
Family Court Direct was in an unfortunate position where we couldn't help Mr. Halburn. Once learning of such, Family Court Direct immediately refunded Mr. Halburn’s fees. The funds should have been back in his account for the initial enrollment fees within 3 to 4 business days, as that is how long it usually takes banks to return them. The additional service fees were voided same day and Mr. Halburn should have seen those never leave his account. Additionally, we have addressed the issues with our team member accordingly to ensure both she and the customer support team are better equipped to handle these types of situations in the future. As much as we'd like to assist Mr. Halburn, Family Court Direct is unable to reopen services for this legal matter, as we are unable to provide the services being requested as well as help with this specific legal matter. We did speak to Mr. Halburn to explain why we couldn't help and apologized for the inconvenience caused. We wish Mr. Halburn the best and that he is able to find the help he needs with his legal matter. Family Court Direct.