Fame and PartnersReviews of fameandpartners.com

DO NOT ORDER FROM FAME AND PARTNERS!!! Their dresses look so beautiful online, but you’d be lucky if you actually get the dress you order! Here’s my story: I had been looking at this site for a while for a prom dress and fell in love with one of the dresses. I placed my order in January. (The event was March 30th.) Time had passed and I had only received one email from Fame and Partners after the initial purchase. So, once March came around, I emailed customer service to see if the dress had shipped. I paid for 6-8 week shipping and was expecting the dress to come later that week. I am so glad I emailed!!!! Surprisingly, I got a response saying THEY COULD NOT MAKE MY DRESS!!!! This is not the most frustrating part. It would have been upsetting, but fine, if that communicated the news to me, that they couldnt make the dress. INSTEAD, i had to email them, and find out! Were they going to tell me? The customer service lady was as polite as she could be. They asked my event date and offered to make a different dress or give me a full refund. A very nice offer. I scoured the website for another dress, after having been excited about receiving the dress that I carefully picked out. I emailed the rep back with another dress I would settle for and my event date. I guess I thought they would try to make it in time for the event to correct their mistake, but nope!!! I received an email back saying that they couldn’t get me that dress in time and sent me a link to a few dresses they could. At this point, I was frustrated and disappointed. Their dresses are so beautiful. If you want to buy one, order a year out so maybe you’ll get one, not the one you wanted though. Now, I’m on to last minute shop for another dress. At least they’re giving me a full refund- I hope.

It has been 21 days since I placed my order and still no dress or answers. On the 12th day after ordering my dress I decided to go onto the website to check on it since I had not received any updates. I was informed there was a high volume of orders and mine would not be ready to ship until March 10th, (I place this order on Feb 11) three days after my event. I had to reach out to customer service, where they told me it was business days not 21 days, which was not stated on the website, but now is. I asked to speak to senior management no one for days got back to me. Horrible experience for what could've been a beautiful dress for the event.

We ordered a custom item for an event and my card was charged the day after purchase. The web site indicated that Fame and Partners goal was to fulfill the order within 10 days. A month has passed and not only do we not have the dress, but they are unable to tell us when it will be completed. Customer service is only through online chat or email, there is no option to speak to a person who can reassure you that the item you paid for will marterialize. The phone number on the receipt (1-323-673-0578) gets you to a recording stating “the google customer you have called is unavailable.” For lack of better options I’ve filed a complaint with the Los Angeles Area Better Business Bureau. If you need a special occasion dress, Fame and Partners is not a reliable option.

I am in the same boat as a few of the other ladies below; I ordered a dress with two months to go to my event, did not hear a word of how it was going or when it was going to ship. Finally emailed and a very polite customer service representative assured me that it was being made but would be delayed, so I found a replacement dress. It's an been almost an entire month since that email, with two other email follow ups and similar replies. I have to give it a one star, because it's been three months, and I just don't even have a ship date. I had such high hopes after seeing their dresses in several Youtuber's videos, but it seems like it's not built to scale. Maybe if I had a dress I could actually give them a chance, but I'm asking to cancel my order entirely and hoping to get my money back.

Absolute NIGHTMARE!! Ordered two dresses, horribly made and the wrong color. I sent them back May 10, 2018 and I still have not seen the refund!

Customer service fail. Period.

Completely unacceptable. DO NOT Support this company!

There is no way to communicate with Fame and Partners beyond the chat function on the website, and while the representatives who run it have seemingly good manners, they ultimately fail to follow through on their promises. For example, I ordered a dress from Fame and Partners and contacted the customer service team because I was not sure when it would arrive. The representative assured me that she would contact the production team and ensure it would be delivered in time for my event. When I received no follow-up emails as promised within the next few days, I contacted customer service again, and another member of the team assured me that they were in communication with the Production Team and that the matter was being taken care of. Fame and Partners' customer service team failed to email me the promised update for almost an entire week, even after I repeatedly contacted them to check the status of the order. It was only earlier today—the day before my event—that I finally received an email saying that the dress would not arrive until next week. Given the assurances of the customer support staff, I didn’t think it necessary to find a new dress, and I am now left without a dress for my event tomorrow. In short, Fame and Partners has a truly reprehensible customer service policy. The only point of contact with the company is the chat function, and the representatives there do not follow through on their promises. This truly unacceptable considering both the cost of this company's products as well as Fame and Partner's mission to provide custom, personal clothing to their customers. I am sincerely hoping that the company will address the issue with my order and work to resolve it before my event as the most recent representative I contacted has promised me. However, considering how much of my time I have spent trying to communicate with the company and the total lack of action (beyond empty promises) Fame and Partners has made on my behalf, I am not at all confident that the order will be delivered on time, and I am left disappointed, frustrated, and without a dress for my event based on my experience with Fame and Partners.