Fame and PartnersReviews of fameandpartners.com

Massively disappointing. After following the brand and loving their look as well as their ethos I ordered a £200 dress for the night before my wedding. Over 2 months later and a £70 customs fee, the dress arrived. Fabric was cheap and had flaws in it, loose stitching, poor make quality, fastenings came loose, lined in cheap material. They offered me no compensation, not even an apology and would only refund me for the item, not the customs fee I had to pay to receive a faulty item! Will never use them again and advise you not to either. They are just good marketing, but really poor product.

I wish I could rate it zero stars. First off, I paid 300 dollars for a dress that took six weeks to make; every time I emailed them, they claimed it was still being "made to order". Upon getting the dress, it looked like absolute sh**. The package came from China, with cheap, fake satin that was paper thin. On top of that, they charge 35 dollars for a "zero waste fee" that's deducted from your refund. Utter crap, DO NOT buy from here

The dress that I received was a terrible fit. I put it my measurements and chose my clothing size, however the dress was short, too loose in some areas and too tight in others. I ordered this dress 8 weeks ago to wear to my graduation, which is in one week and now I don't know what to do instead.

I recently ordered a dress for prom on their website and the estimated arrival time was between 2 to 3 weeks. I would regularly check my emails and my account to see if the dress has been shipped but there was never any update. Over three weeks later I became suspicious and decided to contact their customer service. First of all, they don't do any phone calls which confused me as to why a company would do that. Second, their live chats are always closed no matter the time I went on so I decided to email them. 24 hours later they got back to me and claimed that the fabric for my dress had many problems and that I can pick a different color. I was angry as to why I was never informed that there were problems with the fabric I ordered in the three weeks that have passed. I emailed them asking for another color and it took them over 24 hours to reply again. This time they claimed that all their silk fabric had problems and that my dress couldn't be made at all and asked if I wanted a different dress. I decided to cancel my order since it wasn't worth my time waiting for another dress that could or could not have come. I highly do not recommend ordering from their website.

This website has been a disappointment. We were told 4-6 weeks for delivery. When I asked for an update, they told me that it was gonna be closer to 7 weeks which would have been too late for our event. We canceled the order and then suddenly the dresses were ready and they refused to stop shipment on them. I begged them to save their time and mine by stopping shipment, I even offered to pay the restocking fee. Needless to say they sent both dresses, took 30 days to Credit my money. The customer service was NOT helpful. Go to Bloomingdales next time!

Never order from this website. Worst organizational skills, time management, and frankly business I have ever seen in my life. If I had the option to give it negative stars, I would. Truly a -2/10 experience. Paid for express shipping on a dress under their “express” tab on their website, told me a couple weeks before my event that I wouldn’t be receiving the dress on time. Funny thing is I ordered it about a month out and express shipping was 7-10 business days. Will never order from here again, and I hope no one else will either.

I ordered from this company in hopes of wearing their Zion Dress to an event on March 30. I changed the color to Emerald Green and made it ankle length. I placed this order on January 25, 2019, and sadly I have yet to receive my dress as of the current date today of March 22. It’s not like I did not try to get my dress and simply waited around, I actually emailed and used their “Live Chat with an Assistant” option on their website weekly and sometimes daily, and also you can not contact them via a phone number. The first time I contacted them was February 26 through email, a month after my original order and the only email I received back was a cut and past answer of “Sorry, we can not get back to you right now due to the high volume of emails we are receiving.” The next time I contacted them was on February 27 through the live chat option. I spoke with a woman named Sherly and she told me that my dress would be shipped within the second week of March and that she would contact me if it were to be delayed. Hopeful, I waited until the second week of March and that time came and went and I had to resort back to the live chat and I spoke with someone named Rica on Monday March 11. She told me that my dress would be shipped on March 15. That date rolls around and I was left in the dust with no shipment email or a notice that my dress has been delayed. Yet again I went back to the live chat option and spoke with a woman named Cathy on March 15, the day my dress was allegedly supposed to be shipped. She told me that she would contact the production team and email me the following day. The next day rolls, which is a Saturday, and she tells me that she can not contact the production team because they are overseas and she will contact me on Monday March 18, and you guessed it, she does not email me on Monday and of course I have to drag myself back to the live chat on the following Monday. That day I spoke to someone named Sean they told me that my dress was to be shipped on March 22, he also told me that he would email me everyday and of course I did not believe him because of everyone else’s recent failure to email me. He follows through with emailing me all the way through Wednesday March 20, and after that he stops. So, on Thursday, March 21, I have to drag myself to the resented Live Chat and I spoke with a familiar name, Rica. She told me that my dress was still on track to ship on the following day of March 22. Today is March 22, the day my dress was supposed to be shipped and the third lie that Fame and Partners has told me. I got an email from Sean today saying that my dress is to be shipped on March 27, THREE DAYS BEFORE MY EVENT. I have no hopes at all of getting my dress in time and I have asked for a refund that they will hopefully give me. Mind you, I have spared many details from this story and given the bare minimum, there is so much more I could tell but I’ll just leave it at this. I am so, so disappointed with this company and I want to seriously warn every one to not order from them. I really hope this company pulls itself together and gives their customers a more positive experience than I had. I am planning on disputing the charge on my credit card if they do not offer me a full refund. I will not pay another cent to this company. The only reason I gave this company one star is because I could not give it a zero.

Very poor customization based on the information they collected about my size. The bodice is short/waistline is too high for someone who is 5’11”, which is listed on the customization form I filled out. The length is overall short as well. Customer service has not responded. Now spending an arm and a leg to get it tailored, which is still going to be far from perfect given what we have to work with. Out of 8 bridesmaids who ordered from Fame and Partners, none fit well. Brides beware.