Fame and PartnersReviews of fameandpartners.com

Really disappointing customer service. I had read some questionable reviews before purchasing but decided to try it because the dresses looked pretty and I liked the company’s sustainability. Unfortunately, my experience was very frustrating/disappointing. I ordered a gown for an black tie wedding, and it was a fairly expensive purchase. It arrived damaged, with a button ripped off. I reached out to the company with pictures showing that the dress arrived to me damaged. I didn’t necessarily want to return the dress because it could be fixed but thought the right thing to do would be to partially refund the order or offer a future discount. However, their response was extremely rude and they didn’t take any responsibility for the fact that their product arrived damaged. They didn’t offer anything to right the situation, and just sent a picture of how the dress looked prior to being damaged. I will not shop here again due to the poor customer service and really don’t recommend it.

Unbelievable experience. You would think that a company that caters up to a size 22 would actually be size inclusive but it's all a ruse. I ordered a dress before my sister and although I entered my personalized measurements and approximate dress size it came way too small. I figured it was just the detriments of online shopping until my sister who is much smaller than me purchased her dress. After she sent her measurements an employee of the company had emailed her about the dress size she chose and actually consulted her on what dress size to purchase based on her body size and shape. I did not get this kind of treatment. The only real difference is our size so I can only conclude that this company is not size inclusive and is blatantly fatphobic. Was not expecting this in 2021 but here we are.

I ordered a dress for a wedding that's a couple of months away. I found out that I was pregnant and wouldn't fit into the dress by the time of the event. I returned the dress within their return window. I knew there was a fee to return but they would not fully refund me because they said the dress was damaged. I literally tried it on once and returned it so I asked what had happened and they responded that the damage was from DOG HAIR... That's right, dog hair that you can take a lint roller to. They sent me a picture of the dress, which is still in mint condition aside from some dog hair on it that's EASILY removable. I never got my money back. I am NEVERRRRRR buying from this company again. Oh and I should also mention that their coloring is off from their website. The dress looked like a teal-ish deep green and it was more of an emerald green when I got it so just be careful!

SAVE YOUR MONEY! I am completely dissatisfied. We the purchased a dress for my daughters first prom. We had the opportunity to buy other dresses from local shops but she just fell in love with this style and color. After studying the website and return policy, I took a chance and ordered. Based on the time frame we payed an additional $20 for expedited shipping. That was the only good thing we did because the dress came DHL from China! The site implies that it is a USA based company out of CA. Red flag should have come up when you can not find a customer service number on the site and the only way to contact them is through email. The dress claims to be customized. The color and the material are as described but the dress doesn’t have a lining! It looks and feels like a skimpy piece of lingerie that I could buy for $10! We spent $280 for this dress. We provided measurements to include 3 inch heels. The dress is too short barefoot! The seams on the hips have been altered and are bunched and appears puckered when the dress is on. I am so sad for my daughter and angry that I was fooled. Returning is no longer an option as prom is a few weeks away. There is no time or money left to go buy another, not to mention retail dresses are picked over. I have emailed them but no response yet. Please don’t don’t be fooled by this site. Don’t throw your money away and ruin what is supposed to be an exciting event!

PLEASE DO NOT BUY FROM HERE. They guaranteed a 3-4 week arrival which was completely false. I ordered my prom dress in the beginning of April when the event was in the middle of May. Doesn’t show up on time and on the last week before the event I have no dress. I paid 300$ and extra for shipping. I got no updates and nothing from the company. They stopped answering my emails then it said their “Inbox was full”. Awful company Please don’t order from them

Was given a guarantee of 3-4 weeks delivery time for my gown, I even paid the extra for it to be expressed shipped. It had gotten to 4 weeks after ordering and I reached out as I had not received anything! Only to be told they needed more time and were ‘sorry’ but could offer no reimbursement even though I now am two days before my even with no gown! They asked me if I still wanted to product and let me know it would be shipped by Friday (meaning it would arrive 2 weeks past the guaranteed date!). I am now out of pocket around $400 AUD and need to purchase another dress in the next two days. Extremely angry and disappointed.

This company is a total SCAM. I ordered 2 different style (bridesmaid) dresses in the same color and fabric and provided my EXACT measurements. The dresses arrived from CHINA in 2 seperate boxes. The colors were completely different from each other even though they were supposed to be the same exact color. Furthermore, the fit was RIDICULOUS, it is clear they didnt take into consideration my measurements because this dress was made for someone 6ft tall with DD's and I am 5'4" with a B cup. Meanwhile, customer service wont take phone calls only email and is taking a week to respond to my photos and provide a resolution. If they think I am paying their $30 restocking fee they are crazy, this is just a cover to ensure customers pay for the freight back to China.

If i could rate this website 0 stars, I would! Myself and all of the bridesmaids ordered from this website in different styles but the same colour. My first dress didn’t fit properly and was very loose and ill fitting, so I ordered another dress. This dress was 100x worse than the first one and looked so cheap, and was about 3 sizes too big on me. All 5 of my us range from sizes 2-14 and not one of their dresses fit us properly or received what was marketed on the website. I am unbelievably upset with this experience as now I have to rush and find 5 bridesmaids dresses within 2 months and have them fitted/tailored. We all paid $35 in duties for dresses that weren’t worth it. We reached out to the customer service team and they told us all of our measurements were too small for the dresses and it was our fault. Which is absolutely incorrect. Each of our measurements were either right on point with the size we ordered or only .5 an inch off. This is absolutely UNACCEPTABLE! Please save yourself the time and money, and look elsewhere for your dresses.