Fame and PartnersReviews of fameandpartners.com

Dress didn't fit so tried to return. No return label provided despite 3 emails and phone call. Filed a complaint with BBB and disputed the charge with my credit card.

DO NOT BUY FROM THEM!!! The worst customer service I have ever seen and I shop a lot! Purchased a very expensive dress which did not look in person as it did on site so needed to return. Got approval for return and label-great! Shipped back the next day They now will NOT refund me. SO they have th dress and my money. There is no phone number and numerous emails sent they have not responded to a single one. A disgusting way to run a business.

The dress that I purchased didn't fit. I did the return process and was not given a return label as it said I would. Have emailed two different emails and tried the chat and no one will respond. They don't provide a phone number so there is no way to get a hold of them. SOOO frustrating!!

still trying to return the dress!!!! fame and partners CLAIM their return system is down and can't produce a label for return. i have submitted the photos, filled the claim. they say they will respond when the issue is resolved. this has now been 1 month!!! i dont believe i will ever get my label or MONEY

Ordered a dress and it doesn’t fit. Attempted to return but can’t get anyone from customer service to respond with either the shipping label that was supposed to sent or the correct return address. Do not want to be without the money and the dress so hav yet to return it. If you think you will be able to return it and get your money back, you won’t

DO NOT BUY FROM THEM. This company owes me $176 and will not respond to me. I've sent them 5+ emails. The dress I custom ordered was way too long (their fault). I attempted to return and the website was down, so I emailed with customer service. They said they were having an internal issue with the returns link and to wait and they'd get back to me. I have waited and repeatedly emailed them and still no response. It's been almost a month. I am extremely frustrated and may file claim with my credit card/better consumer bureau.

Disappointed. That is what I felt after reaching out to this company to inform them that the dress I customized did not fir properly. Instead of trusting their customers, they had a terrible response time and asked for pictures so that they could "deem my request worthy." After complying with their request, they wrote back and requested ADDITIONAL photos. This has been the worst customer service experience and most frustrating interaction I have ever had with a brand. Until my issue is addressed, I will be sharing this experience and warning everyone I know to beware of this brand.

Don’t ever buy from this company. I ordered two dresses and upon receiving them found they were dirty, poor quality and didn’t fit. Of course I returned them but never received my money back. They still owe me $535.45 but haven’t seen a cent!