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Faithfulm (faithfulm.com) has 55 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Rachell M.
Horrible scam. Waited months and tracked my package then one day it stopped moving. I emailed the support email where they told me the couldn’t deliver to my address and the package was lost so they can’t get it back so I’m gonna lose out on most of my money. Only getting back a partial refund, if that even shows up.
Duchess G.
I wouldn’t give ONE STAR but I have to in order to write a review! This is the worst company I’ve ever ordered from and still haven’t received my package after 2 months and no money returned nor an answer!! SCAM SCAM SCAM SCAM DO NOT WASTE YOUR MONEY
Mary M.
Absolutely useless customer service, ordered 2 the same item's by mistake, within minutes I tried to cancel one item , I didn’t get anywhere, so now I am trying to return the item for a refund and they won’t give me an address want to give me $3 compensation for a $45 item I don’t need!!!!! Never again will I order item again from this company.
T S.
Never received my product and Faithfulm keeps sending me to an automated site and refuses to give me my product or refund me. Sca\m site for sure BEWARE!!!!
Ashley
TERRIBLE!! THE PRODUCT IS SO CHEAP. I bought for $27 few days after ordering I checked my account and they actually charged me about $8 more. They keep trying to convince me not to return the item without even giving me the information to return it. It’s only been a few days since i received it I’ve been messaging them ALL DAY annd they ignored me for hours and I know it because I messaged them off of my other email and they responded multiple times. They won’t give me a “hassle free return” like their website says. It’s been hell so I had to file a dispute with my bank and report them! Keep in mind I’ve responded every time saying I want to return it I don’t care the shipping cost I want my money back and what’s the address? Messages from ‘customer service’ below; “If you would like to return, the shipping fee may be very expensive to you. So how about we refund you 3USD as compensation and you keep the products?”(after paying $35 they offer me $3!! What an insult) “We feel so sorry for your situation. We can understand your demand for return and refund, but our rule is that if you want to return the goods, you must pay the postage. Our return warehouse is in China, so I sincerely suggest you keep this product and accept our compensation. Because the postage is really not cost-effective.” “Our products do not meet your purchase expectations We are deeply sorry But our products are not wrong So we can only give you so much compensation If you insist on returning, you will bear the return freight and any accidents on the way”
Susanne V D H.
Laser lasted 4 weeks then stopped and they were no help saying warranty only 15 days
Marieke
Do not buy here. I ordered something to find out it was half the price elsewhere. Stupid me. So I looked for a cancel order button. There is none, so I contacted customer support. Minutes after ordering. They asked me why i was cancelling. I told them honestly that it was half the price elsewhere (21 euro difference is a lot). The next day they tell me it can't be canceled and that I will just have to trust their product and judge it once it arrives... The order status is still unfulfilled, so they are not only trying to force something on me that I want to cancel, they also lied. I contacted them again through PayPal email, got sent to the same chatbox. Demanded my money back and wil take action via PayPal if they don't comply. They should be ashamed of themselves. They refuse to refund me and sent out the order anyway. I'll just have to try and refuse it cause it comes from China so sending it back myself will cost 22,50. (It's not from the USA like they make it look). Edit: After refusing and returning the package I clearly didn't want and asking them yet again for a refund they sent me this "We're so sorry about this. But please kindly understand that we can't receive the parcel, even though you refused the delivery. Thus, refund can't be supported." So not only do they refuse to cancel your order they also refuse to refund you. THEY ARE SCAMMERS ^^ I'll just try to dispute this with PayPal or my bank. Edit 2: After months of paypal checking out my claim to get money back. They have refunded me in full, acknowledging my claim was true and the company was not in their rights to not refund. Thank you paypal for doing your job well!
