FAIRWINDS Credit UnionReviews of fairwinds.org

A plus experience

Bonnie wersinger was so helpful I had an Awesome experience!!!very polite and caring on all my concerns I received help and knowledge on my account

FAIRWINDS is the people's credit union. It has been so easy to bank with them even without there being a FAIRWINDS branch in my vicinity. Their partner banks work just as well, if not better, than a true branch, and I have had nothing but a great experience with them. They could stand to update their app's look and UI a bit (it's slightly outdated), but it makes sense that they wouldn't want to change it too much based on their core demographic.

UPDATE: I originally left a negative review after my credit card application was declined following a hard credit inquiry. However, I want to update my review because FAIRWINDS took the time to address my concerns and completely changed my experience. I especially want to recognize Sebastian Guinard, Digital Lending Manager, for his excellent customer service. Sebastian personally contacted me, listened to my concerns, explained what documentation was needed, and gave me the opportunity to provide additional financial information for reconsideration. He submitted my application back to underwriting, kept me informed throughout the process, and ultimately helped get my application approved. What impressed me most was that Sebastian did not simply accept the initial automated decision. He took the time to look deeper into my situation and helped make sure the application received a proper review. This is exactly the kind of customer service I expect from a credit union. Sebastian turned a very disappointing initial experience into a very positive one. Thank you, Sebastian, for your professionalism, communication, and willingness to help. I am happy to update my original review and recommend FAIRWINDS based on how this situation was handled.

Steven helped me at the Deltona Branch…. I was somewhat afraid of taking out a large amt of money so I went inside. What a pleasant relief when I encountered Steven!!! He was so sincere and reassuring on my transaction. No rush, he was just there, being himself!

I opened an account with Fairwinds. They have went above and beyond to call me ask if I had any questions or concerns about my new account. I spoke with Miguel, we spoke and even had a laugh or two. :) It really matters to me that their customer service has went above and beyond to make sure I’m ok. That’s very rare nowadays.

Best place to bank in Central Florida Evelina at the Longwood branch is GREAT

Safe and Understanding of all transactions.