FAIRWINDS Credit UnionReviews of fairwinds.org

This financial institution is bias specially in certain locations. They do racial profiling and then denied it. If you want a good banking experience open an account with Navy Federal Credit Unio.

Poor customer service , not a good credit union

The worst experience EVER..... All i needed was to transfer the credit card balance to pay for the main amount instead of killing the business with interest rate and they denied even to apply for the credit card...... Zero professionalism

I thought I had done my research on credit unions and banks and opened a checking account here in anticipation of moving to Orlando. When I did move, I kept my account with Fairwinds even though there was not a branch near my home because I like the CU - thinking that a credit union wouldn't have these "unexplained fees" that big banks charge. I was completely wrong about Fairwinds! Sometime recently, they've updated how they handle "pending" charges - without notification - resulting in unexplained fees that are the result of moving money around like modern life requires. These "fees" are actually punitive and theoretical because no no overdraft occurs, your ledger doesn't go negative, but according to Fairwinds, you "MIGHT" have over-drafted "IF" the pending charges went through. That's a big "IF" for charges that are pending but not scheduled to clear for a day or 2, even 3. The Customer Service even told me it's confusing. Whatever changed, they are trying to hide it - but they've lost my family as a customer for ever. Horrible and deceptive. Ruins the idea of credit unions for me. I'm opening a Truist account - my wife has a Truist checking and has ZERO problems like this.

Would give Fairwinds 0 stars if I could. Fairwinds advertised a credit card with 0% interest for 12 months and no transaction fee. After joining credit union ($5.00 membership fee) and depositing $50 in a Fairwinds savings acct, I applied for the advertised credit card. I received an email stating someone would contact me within 1 business day. A week later, still having not received any contact, I telephone for an update, only to be grilled about my finances, all of which I had already stated in my application. Then, I was advised that my application was denied for "insufficient income to debt ratio." My husband and I have over 3 million in net worth, $13,000 per month income from pension and social security, not counting retirement investment income, virtually no debts other than a mortgage under $200,000 and approximately $7,000 on another premier credit card (from which I wanted to transfer only $5,000) plus an over 850 credit rating. Customer Service rep, Kathleen Pressler suggested that my husband apply instead of me, as Fairwinds would not consider a joint application. (Really?) I agreed. However, I received no response to my subsequent telephone calls and email, advising her to please call and arrange this with my husband. No response from her or anyone from Fairwinds. Finally, we gave up, as it became apparent that the declination of my credit card application was specious and that Fairwinds simply did not want to honor its advertised favorable credit card terms. Bad customer service did not end there. I went to website to request transfer back to my external bank account of funds I had transferred to Fairwinds savings account. The website would not allow this transfer. Fairwinds Chat was no help. The only alternative was to receive a mailed check from Fairwinds after closing my account and membership. Funny how my transfer of funds to the Fairwinds account was done in seconds by electronic transfer, but the only way to get my funds back is by a mailed check. Even with this option, the only response I received from Fairwinds was "Your request is in process." No confirmation on the site or by email or by any method that my check was in the mail or when I would receive it. We'll see if it even arrives. If it does not arrive within a reasonable time, I will be left with no option but to take further legal steps against Fairwinds to get my Fairwinds Savings Account money back. What a terrible experience. My advice? Stay far away from Fairwinds.

Run away now. Not recommended

Credit card account was locked for no reason 3 months after activation. I have sat on the phone with them multiple times with no resolution, been passed from department to department and reached out via email; they have made almost no effort to help me.

The app is not user friendly. I am unable to transfer money from another financial institution and need to call customer support each month to pay my mortgage. Despite requesting that the app be fixed nothing has been done since Jan