FairShake Inc.Reviews of fairshake.com

This company tries to help you deal with disputes with other companies, but whether or not it’s worthwhile seems to depend on just how scammy a company you’re dealing with. People seem to have good luck using FairShake to help with disputes with phone companies, but AirBnB, it turns out, is just too slimy for the service to work. FairShake filed papers for me to take AirBnB to arbitration. I paid a $200 fee to the arbitration company, and then AirBnB told the arbitrator to cancel the arbitration and make me take AirBnB to court anyway. The arbitration company claimed that the fee was non-refundable. Communication with Fairshake throughout the process was poor until I wrote this review. Then a supervisor noticed and took charge and communication improved immensely, though too late to change things. Apparently the arbitration company double charged us for the fee— charged FairShake first, then charged me. Once I disputed the arbitration fee with my credit card, the arbitration company decided to charge the fee to AirBnB “instead”. So until I actually see a refund, it looks like the arbitration company is trying to triple-Bill this same fee! I feel confident that I will at least get my $200 back, probably through my credit card company, and will have to take AirBnB to small claims court to pursue my dispute with them.

I am impressed that there is someone out there who understands how frustrating dealing with cell phone companies. A simple questioaire and it took just a few minutes. I would like to see a better explanation on how this service works. I didn't know if anyone was helping me. And I worked hard to get even a small credit. TMobile took my issue and resolved it. Fairshake should work with other companies customers and all would be well

Very nice people to deal with who gets a fair settlement on your behalf. Do not file a complaint thru them in some one else's behalf unless you can totally trust the person to pay you radvocate fee which is only 15% of your settlement. I did it and got screwed. But not by radvocate. Like I said they are good people to deal with and keep you informed every step of the way. Thanks a lot!! Your help is greatly appreciated!!

Only reason I'm putting 4 stars instead of 5 stars is that since my specific case didn't escalate, it felt like a kind of waste of money since I took the better package. Now that this is out of the way, let me get to my review. Radvocate isn't something you strictly use to go through the process of arbitration, but it's more like a service meant for reassurance that provides you people well versed with the process of arbitration and intricacies of legal documentation. If I had a question, I was able to ask the person provided by Radvocate and I would get an answer fairly quickly. The best part about this is that you can contact the Radvocate employee in your preferred manner. For me, because I am a bit asocial, I comfortably conversed with my Radvocate employee through text message. The other options given are e-mail and phone calls. They do have a policy where I guess due to legal reasons you have to ask a provided attorney some specific questions instead of the Radvocate employee. I ended up never speaking to the attorney so I don't know how the attorney is. I never asked the attorney because you have to schedule an appointment and it just seemed like more work than it was worth just to ask a question or two. So the big question is "do I suggest using Radvocate?" My answer is that if you have no problem talking to people and have a fair amount of confidence in yourself and think you're not demanding something unreasonable from the company you're filing a claim against, then no because arbitration is something you can easily do by yourself or if you want just stick with the basic package. HOWEVER if you don't have as much self confidence or just feel like you need that extra reassurance and small bit of advice or help from someone who really knows what they're doing, then I highly suggest using Radvocate.