FairShake Inc. was a startup to help everyday people achieve fair resolutions in disputes with the world’s largest companies, by transforming the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience.FairShake Inc. shut down at the end of 2023.Read more at the link below on how the consumer justice system can be improved to give more power to everyday people and less power to entrenched corporate interests: https://www.fairshake.com/reform
FairShake Inc. (fairshake.com) has 547 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
FairShake, fairshake.com
Website
fairshake.com
Category
Public Services & Welfare
Location
Oakland, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 25% of reviews.
Latest
Most recent review: May 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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If you're reading this listen up! Fair Shake is a COMPLETE scam. Please run away! They will have some legitimate SOUNDING person calling to offer you a $ettlement. Then after you agree to accept it they will tell you before you can get the check in the mail you have to pay their percentage up front. Don't do it. You will never receive that check in the mail 30 days or even 60 days later. It's a scam. They take your money and ghost 👻 you. They will even offer you to pay $1 dollar up front and tell you they will bill the remainder 30 days later promising you'll even have your check by then. Don't even give them the DOLLAR. Yes they are that vicious. You'll never receive the check and even worse they will attempt to charge you the remainder 30 days later and if the funds are insufficient they will still keep attempting. Fortunately I used a card that I never load money to. I just so happened to have a couple dollars left on it to cover the $1 upfront. Let me be your example so you don't make the same dumb move. I already made the mistake for you. Run 🏃♂️ the other way from these SCAMMERS.!
Response from FairShake Inc.Nov 1, 2023
Hi, L.H., Please email us directly at [email protected] and a team member can look into this further for you. We are here to help and certainly want to address any concerns over your claim.
JR
James R.
My mother who was in her 90’s had the…
My mother who was in her 90’s had the ADT security system, was tricked by the salesman, by telling her it was going to be cheaper. It was $10 dollars a month higher. When she passed away. The family had to pay off the account and buy the equipment. Now they still won’t close the account.
AS
Anthony S.
Fairshake stole my money and I didn't…
Fairshake stole my money and I didn't get no results from ADT
Response from FairShake Inc.Jul 17, 2023
Hi Anthony - We want to take a closer look into this for you but need some more information. Please email our team at [email protected] with the details of your claim and we will have a manager look into this as soon as possible.
BW
Billie W.
Paid for equipment/service not received.
AT&T and I disputed over charges. I paid FairShake to resolve the matter. After several weeks the matter is still on going.
Response from FairShake Inc.Jun 9, 2023
Hi Billie - Thanks for reaching out. I see that your agreement was signed on 6/9, and it states that the company has 30 days to implement the credit. The timing of that credit hitting your account can vary depending on billing cycles and their internal process. Please feel free to email our team at [email protected] if you have any additional questions and we will be glad to help.
EB
EARL B.
Subject: Complaint against Fairshake - Poor Communication and Inadequate Support
Dear Fairshake Customer Service,
I am writing to express my deep dissatisfaction and frustration with the service provided by Fairshake. As a victim of identity theft, I sought assistance in resolving a credit report violation related to an unauthorized account opened with the Affirm credit card. Unfortunately, my experience with Fairshake has been nothing short of disappointing.
Firstly, the contact process has been highly ineffective. Your phone number proved to be non-functional, leaving me with no choice but to submit an email. Regrettably, it took your team nearly a week to respond to my inquiry. This delay not only caused unnecessary anxiety but also undermined my confidence in the level of support I would receive from Fairshake.
Moreover, the responses I received lacked clarity and demonstrated a lack of understanding regarding the matter at hand. It became evident that the individuals who replied to my emails were ill-informed and unfamiliar with the intricacies of credit report violations. I explicitly requested to speak with an attorney specializing in this area, but my request was completely disregarded. It is disheartening to invest time and effort into a process that ultimately leads to unhelpful and inadequate responses.
I must admit that my initial expectations were based on a referral from a trusted friend. However, my experience thus far has been nothing short of a joke. The lack of professionalism and competence displayed by Fairshake has left me deeply disappointed and disillusioned.
As a victim of identity theft, I entrusted Fairshake to provide the necessary guidance and support to rectify the fraudulent account opened in my name. Instead, I was met with a disorganized and unhelpful system, leaving me to question the credibility and reliability of Fairshake's services.
I strongly urge Fairshake to reevaluate its customer service practices, improve communication channels, and ensure that its representatives possess the knowledge and expertise required to assist individuals in resolving credit report violations. As a consumer seeking resolution and justice, I deserve better treatment and support.
I hope that Fairshake takes this complaint seriously and takes immediate action to rectify the issues highlighted. I implore you to address these concerns promptly, as they are indicative of a service that falls far below acceptable standards.
I look forward to receiving a satisfactory resolution to my complaint and a more positive experience moving forward. Failure to address these concerns adequately will leave me with no choice but to explore alternative avenues for seeking the assistance I require.
Yours sincerely,
Response from FairShake Inc.Jun 5, 2023
Hi Earl,
I’m sorry to hear that Affirm treated you this way. I looked into your situation and see that FairShake was not able to match your claim against Affirm with an outside attorney. This can occur for many reasons, including the availability of attorneys in your state and the type of issue you described.
When you submit a claim with FairShake, we attempt to match your claim with an outside attorney, however, this is not always possible. If you would like additional resources you can visit fairshake.com or email us at [email protected] and our team can suggest other resources to get legal assistance on your issue.
MN
max N.
go through the system and avoid fairshake
didn't solve my 2 issues with big companies and cost me around 900 in arbitration fees after nothing was done or obtained, I wasted time and money.
GC
Gerald C.
a cheap payout to shut you up for good
company soo dumb even up to now i freaken told them that they had someone claim on my email or account. even after telling them they say its will be fix dumb support is quick to put resolved issue. all them fake nonprofit organization gets alot of aid along so claim fee to keep operation. damn well aint much for maintanence and is able to be located in wealthy area
Low life corp pay out settlement can use for tax your lost u get no other damge reinburse have to pay tax for wat u lost and agree to being abuse forever its justice of the wealthy america is fakerica
SL
Sabs L.
Don’t bother
Don’t bother. Literally filed two complaints today, received email confirmations and then was told that there is no claim on file. It’s a sign to use JAMS or ADR, who is more time efficient and I can trust.