FairShake Inc.Reviews of fairshake.com

I told fairshake of my problem. I, was advised, a letter was sent to Metro pcs, in less then 2 days, I was advised to talk to the company, which I had told them I had already done! Did it cost me anything no, but they also did nothing period!! This company is a joke, don't waste your time!! I was told by Veronica, she didn't know the policies of Metro PCS. I know the laws governing cell phone carriers, better then she did, and she's going to help me? If enough money is not involved, they have no interest. A supposed dispute was mailed, if that is true, why did they drop me, so fast? My e-mails to Veronica, were ignored. I decided to go with fairshake, to get the dispute taken care of. The first e-mail advised, Metro had 60 days to respond, but because of, fairshake, I should hear in 10 days. Then followed by a ridiculous E-mail, she knew nothing about how Metro PCS worked. I, seemed to know the laws better then Veronica and Fairshake! If, I find this review is flagged, I have several options, to get my review out. I, would really, like to hear from Veronica or Fairshake, to why, they had, no idea how to help me!!

They have yet to do their jobs. Not even a month after claiming they sent off papers to charter and i spoke to charter and didnt accept their claim i get 3 emails from my supposed caseworker Morgan saying that they will drop my claim and charge me a $30 fee for whats happened for 30 days of inactivity. I chewed Morgan out for the emails because for one i kept in contact at least once a week and he himself said i had to wait 30 days to try and arbitrate against charter spectrum. He claimed they were "updating their system" and apologized for the emails. And they said they wont charge unless i win. If nothing happens soon im closing my case and hiring someone else. I feel like Radvocate is a scam, nothing is being done on their end. Its suspicious i can only contact my caseworker Morgan through text or email but no true number to call to actually speak to someone for Radvocate. Charter wont respond other than 3 calls i got from them i recorded, and me stating i won't settle with their nonsense offer after being ripped off. Update: I was contacted by my rep Morgan and he contacted his supervisor Luis to propose a change to a different rep. Luis who said he manages the reps at Radvocate was not friendly at all when he emailed me. (I have screenshots) He basically said that due to my negative review on here and feelings on them not being legitimate because they dont have a physical customer service number to call aside from emailing and texting that they dont feel comfortable representing me because they are a "small business" and helped many win their disputes and proud of their service. And he pretty much told me to use their web pages that answer some but not all legal questions; a very inhuman response solidifying my review of them being scammers (in my experience) So the reply below is no longer valid because they never helped me or finished their job. And they cant charge me because i did not win anything. If they did succeed i "would" have adjusted my review accordingly. I have reported them to the FTC Federal Trade Commissions complaint site and forwarded all the spam/auto emails sent from Morgan during the "system failure" and the email from Luis to them as well. Ive heard they have someone write their reviews to keep in good standing, not sure if thats true but its a thought. I told them to stop emailing me like a month ago since what Luis said but they keep spamming my email/cell phone to the point ive blocked and labeled each one as spam but keep getting more and more. Any further texts/emails from Radvocates unattended numbers and email will be reported to local law enforcement as harassment as is ive told them 5 times (I have screenshots of those to) to cease contacting me and close everything on account of what Luis said. Charter still wont budge so id say its a done deal dealing with either party there. I cut off cable and will only pay what i agreed to pay for just internet since streaming apps through that are still cheaper than charters cable and promo scams.