Lillix & Analeese R.
This store is a fake/scam
This store is a fake/scam. I purchased 2 dresses for homecoming well before time and also paid for express shipping. I still have not received my dresses. I have tried to reach out through email and my emails have been blocked. I have tried calling and no one answers and mailbox is full. DO NOT OREDER FROM THIS WEBSITE it is fake and you will lose your money
Response from FaeriestyNov 11, 2022
Dear Lillix, We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We do our best to train all of our representatives on how to properly handle customers issues, but your concern was not handled properly. For that, we are extremely sorry. Going forward, we are going to take steps to ensure that this situation does not happen again. For starters, we are hosting additional training sessions for customer service call agents, and will require our staff to collect contact information from every customer so we can reach out again in the case of a dropped or mishandled call. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. We will have the manager to give a follow up call for this bad experience. We will do whatever it takes to make our customer satisfied with both merchandises and service. Sincerely, Sarah